Customer Reviews
Great service 👏
Great experience in getting my vehicle serviced.
Very comfortable wait room makes the time go fast
I had a fantastic experience at Big Star. Angelika was truly fantastic to work with. I had an issue with my financing that took a day to resolve; she could not have been more patient and understanding. Even before the ink was dry, she had the vehicle prepped and pristine. My entire experience with the staff was top notch. I will continue to do business with this dealership because of her great service, and I will recommend my friends and family.
I will say this was the easiest purchase I have made regarding a vehicle! I walked in and the receptionist was super helpful in finding us a Sales Professional. Wiem was personable and knowledgeable in the buying process. At this dealership they don’t play games. They will work with you to get you in the car you like. Iriam in finance got out paperwork signed quick and we were out the door with our new car. I will definitely spread the word on how great the customer service is. Now days that’s hard to find! Thank you to ...
Top notch experience, it was what I would have expected from Cadillac. The entire process was less than 3 hours.
Great place to do business, fast financing. Was completely done with my car deal in 45 minutes.
Exceptional and Amazing Customer Service, Lisa Velasco and the Finance team always goes above and beyond!
Mr. Bobby Miller very helpful and professional
This transaction was smooth from the sales person Lisa Velasco and the financing. Courteous and efficient. Thank you.
Our salesperson made the buying process seamless. She worked on our behalf and made sure we were satisfied with the terms of our purchase. Thank you Angelika!
They took care of me last night. Love our purchase and their patience. They had the most inventory!
My mother purchase her new vehicle.We were pleased with our sales rep. Highly recommend Mario if any car purchases.
Great experience from beginning to end. Very knowledgeable & spent time finding the car I wanted. Did not feel rushed.
We are very pleased with our sales man David and the dealership finance department so go see David
The people were very helpful, courteous and knowledgeable with information about what was wrong with my car.
Great Service
Karah is awesome. She went above and beyond my expectations. She is Great with communications and very thorough in explaining the work details.
Wow! First time Cadillac owner. Highly recommend Big Star Cadillac.Benny who assisted me on finding my car was absolutely knowledgeable, he knew all the answers to our questions the details to every specific car. He went beyond and above and meet every expectations. My husband and I would like to add 5 more stars! Thanks for your help Benny!
Me and my wife had been in the market for a new Cadillac and had gone to several dealerships in the area to view all options and pricing. Once we got to Big Star Cadillac and talked to our sales rep Mario Paniagua we were finally pleased with what they offered us for our trade in and how willing he was to work with us on the pricing. If anyone is in the market I would definitely recommend Mario Paniagua.
Very satisfied with my purchase ! Mario Paniagua was my salesman and he did a great job in attending my husband and I with our purchase. Highly recommend him, if you’re looking to buy a vehicle at Big Star Cadillac.
Mario Paniagua is good sales person. Highly recommend him for car sales.
Great service, Mario Paniagua was my salesperson and he got me an awesome deal! His customer service skills i rate it a high 10+.Very humble person. If you're shopping for a car, i highly recommend Mario Paniagua!
Fine and polite staff! All request done and car clean after appointment. Rides very well!
Very Happy with the service!
Very good buying experience 👍
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I worked with Benito Sanchez. Him and the whole team were amazing. Mr.Sanchez made sure I found the perfect Escalade for me. Other dealerships did not care to take the time because Escalades are such a hot seller. However, Mr.Sanchez kept in contact with me and made sure I got exactly what I wanted. He went above and beyond. Thank you!!
David worked hard to get the deal done and is continuing to work on items even after the sell. Seeing things to completion is a plus for me and I’ll remember that.
David was helpful and knowledgeable when helping us find the vehicle that is fitting for our family.
Excellent service all around!! He even helped me clean our car out. Will be asking for him again.
David B and the sales team worked with me to get me into the car I wanted. I truly appreciate his efforts to make it a win/win for all parties. I will definitely recommend David and Big Star Cadillac.
Great sales person ...great cars ...great service..nice atmosphere...and coffee room...recommend highly
Very pleasant picking out a car. Right to pricing then signing paperwork and out the door.
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Best Cadillac Dealership in Town. Great Management and Sales team.
Service department has been great. Easy to deal with.
Big Star service department is second to non. These guys/gals are first class. Thanks!
Steve did a great job helping me with an out of state order and delivery. He went the extra mile to answer all of my questions and was prompt in getting back to me. He also helped with shipping my car which was a great help. Good job!
Really fast, friendly and helpful!
The easiest dealership experience I have ever had. Top notch from beginning to end! Thank you!
Daisy made us feel welcomed and very professional and knowledgeable. She followed through with everything she said she would and made the whole experience exciting!! What a great salesperson and company you have. Thank you!
Very professional and quick made sure I got exactly what I was looking for and made it happen
Benito was great! I have purchased 3 cars from him this year alone. Very attentive and gets it done
Very professional and courteous. Beautiful waiting room and excellent customer service 👌
Everyone was very helpful. Victor Rivas worked with me and allowed me to get what I wanted he was the best! This dealership meets all expectations.
Very helpful sales team. Was able to reach a deal on a new vehicle AND my trade in that was satisfactory for everyone. I came out really pleased with the deal
Fast and Good Service.
Amie is awesome! Very easy process! Customer service is great! Would recommend this dealership. Our second time working with Amie.
Had a great experience buying a new car from Daisy and George at Big Star Cadillac. They were very professional, knowledgeable and friendly. I would highly recommend this company and salespersons. As well, because I have owned a previous Cadillac and received all of my vehicle service from their shop, I would certainly recommend their service department.
My sales person David B was excellent, he answered all my questions and made me feel good about my purchase , I would definitely recommend this dealership
Our experience at Big Star Cadillac was fantastic!! Thank You Mario P. and Kelly W. for helping us.
Wiem was really great offered my dad options he was unaware of. His happy with the lease agreement. I’ll refer here to anyone
A+ service and quality work. Thank you Big Star!
Customer service was outstanding! Bobby Miller was a great consultant. I told him my dilima with another GM Cadillac certified dealership and he went above and beyond to ensure the questionable recall was actually done and that if it was done it was done correctly. I really appreciate honesty, great customer service, and timely repairs that you don't have to second quess whether or not you have been taken advantage of. Thank you Team! Keep up the great work! -Tanya
Wonderful service when purchasing my used Chevy Trax! Steve Jasso was knowledgeable and extremely helpful through the whole car buying process.