Customer Reviews

I love this dealership. It's nice having Ainsley as our representative when we come in for service. Other places have high turnover and she's been with us since the beginning. I will definitely consider staying with the Starr Cadillac family for our next car purchase because of the friendly, quick service from Ainsley.

Mark Mauricio was wonderful, I purchased new car and Mike Pearce were so helpful and made sale smooth sailing! I love there service and kindness great place to buy vehicle 5 stars!!!!

I’ve been a customer of the Cadillac dealership for over two years now and have always had a great experience with the service department. My service advisor, Bobby Miller is always friendly and helpful with any issues I come in with.

Isaiah took the time to listen to my concerns and investigated on his own to confirm the issue. Service was performed while I waited. When the service was completed, Isaiah explained the work that was done and asked if I had any questions. I appreciate his thoroughness.

Excelente trato muy amables my vendedor me explico las funciones de mi Cadillac y me alludo a enlazar mi celular 10 de 10


Lee made the entire experience smooth Lee kept me informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac.

Bringing my vehicle in for an oil change and tire rotation service was a breeze. Check in my service rep, Bobby Miller, was seamless and I was able to work remotely in the waiting area of the service department.

Albert’s customer service was spectacular as it has always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts rather than system but that is just new normal possibly.

Had a long day of disappointment at other dealerships and I am so happy with the customer service that I got from Marc P. he was super nice, willing to negotiate with me and his higher up team to agree to my terms. Finance was super easy too, no pressure explained everything. Very happy with my experience.

Good customer service, Lee provided a exelent service and had all the answers, definitely coming back.

The team was very helpful and ready to make a deal. I greatly appreciate the honesty and promptness of the entire team.

Wonderful buying experience from out of state. JASON did a great job with multiple pictures and videos, arranged an enclosed trailer for delivery. Even made a few custom features happen before delivery.

Clear communication of the problem and solution. Quick and thoughtful service. Worked to find a date and time that fit my schedule.

The service was good. Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me about what was going on with my vehicle and I didn’t receive my vehicle until a week after I was told it would be complete. Ive had the same issues with another service center which is why I switched. Thankfully I was given a loaner vehicle which was always an issue at the other service center. Overall, I will return the next time my vehicle needs servicing.

Salespeople were very attentive and responsive. They were very professional in ever aspect of the purchase.


Big Star Cadillac and Benito was everything I needed. Bonito was patient, honest, informative and most importantly caring!! Thanks Benito and the whole Big Star Cadillac Team!!

Pleasant staff who provided support and a timeline for the cars inspection which was completed on time, clean waiting area & restrooms

No issues, friendly service and o was offered an oil change plan I am very happy with

My service advisor, Bobby Miller is always available and responsive to my needs. His customer service skills are outstanding and one of my reasons for purchasing a new vehicle from Big Star Cadillac.

Had a great experience when purchasing my XT6 Cadillac. Thank you so much for all your help.

Everything was great from the moment we walked into the dealership. We have known Matthew for many years. Matthew's knowledge of the cars and listening to our wishes made this purchase easy. Matthew explained and showed us on paper the pros and cons of purchase versus leasing and made the decision for us an easy one.



Had a good experience and still needing a little more info on my vehicle standards

Big Star Cadillac is amazing. Shopped all the way from Texas and all I can say is that it is super easy doing business with them! Kevin Sonnier makes it easy to do business with them for sure.

Thank you for great service! I will be back to Big Star Cadillac for future service needs.

Excellent staff and friendly, will definitely recommend family and friends for their next purchase when i need

I’m very grateful for Lisa’s help! I hate haggling and negotiating - so it was refreshing to work with another woman directly and fairly. It was no nonsense, answered all my questions and did what she said she was going to do. Thank you!

This team is terrific! Great service department and loaner department. Very much appreciated for all they do.

I Received Outstanding Customer Service from Lee. He made my service visit very easy for me. I am truly a Satisfied customer at Star Cadillac. The staff is very courteous and prompt. I highly recommend this dealership when searching for a vehicle to purchase.

Jose took great care of us and was very professional while doing so. We appreciate his hard work.

Great customer service keep up the great service.. Parts islways great as well..thank you

I sent an inquiry about a vehicle on a Friday afternoon. I received a call immediately from Matt. We talked and scheduled a meeting the next morning to test drive and talk about the car. I arrived and Matt had the car out front ready to go. I wasn’t rushed or hurried, he was approachable and knowledgeable. The buying process was quick and easy and I was out the door in just about an hour with papers signed. Great experience.

Benito was wonderful, if I had and questions or concerns he got back with me right away!

Ainsley Roark always provides great customer service. Everything always goes smooth with my appointments when dealing with her. she makes sure that i'm always update to date with whats needed for my truck.

The service department is fantastic! This department will go out of their way to help with anything.

Mark did a professional job during the entire process, even advised me on a potential oil leakage issue. However when leaving the store, one of the stores car was parked, blocking my car from leaving the parking space I was in. It took 25 minutes to get someone to move it - not good customer service.

Fast and friendly service. Set up a shuttle at was very efficient. Complete service correctly

Big Star Cadillac provides Great services, always. Fast and considerate service. This is much appreciated these days.

Ansley was great . Smooth appointment. Left my car and she called when my car was ready . Love that Big Star washed and vacuumed my carpets also . Very pleased with overall appointment experience.

Albert was so knowledgeable, professional, and friendly. He understood my issue and provided me accurate information. He took good care of me and provided me an excellent service. This is my second visit to this dealership and both times I had a great experience. Thank you so much!

We had a great experience shopping at big star Cadillac. Cassandra was great helping us find the car we were looking for.


Jason was the best, very professional and efficient . Helped me out throughout my journey with buying the car

Top notch notch top top top top top top top top top top top top

Always receive great customer service from the service department at Big Star, wouldn’t want to go anywhere else.

Mark Mauricio is absolutely awesome! He was so kind and patient with me throughout the whole process. He made sure that I was happy with the XT4 that I was purchasing. He is very good at his job and very personable. Mike Pierce was very kind and seems very genuine. Thank you Mark! You are the best!

The employees in the service department tend to go the extra mile to take care of the customers.

My son had my vehicle serviced, he said the staff were very detailed and courteous

Daisy was very sweet and professional. She made the experience easy and fast. Thank you.

Excellent customer service.

Prompt, professional, great communication, welcoming, friendly, easy to close a deal with, great options, accommodating

My salesman Roshan Morgan was absolutely wonderful. No pressure but very helpful we took our time and I bought the car I fell in love with

The purchase process was hassle free! Great salesman and delivery specialist. Would highly recommend Big Star Cadillac.


Great dealership. This is my go to place for great salespeople. Prices and selection with everything you’ll need under one roof. Highly recommend this dealership. Our salesman Phillip Conner was great answering all of our questions making the entire process super easy.

Ainsley was very magnificent super talented she took care of all my car needs Melvin did great as well Thank you so very much

Perfect location with excellence in both sales and service! I’ve been a loyal customer for over 4 years and the the service department exceeds my expectations on every visit.

Courteous, professional informative and attentive. I am sorry but I am not that long winded


Ainsley made sure I knew the status of my vehicle every step of the way. Great service!

Big Star is customer focused in their approach. The staff is both professional and proactive whenever providing assistance. Very much appreciated.

I did not have much interaction with him. Did you take away text notifications? I didn't receive them.

My 4th car from the dealership because of my salesperson, Lisa Velasco and service advisor, Bobby Miller.

Bobby is a great service advisor! He is always kind and is pleasant to work with.

Service was great and the car looked nice . It was clean inside and the whole experience is always so smooth

Service was quick in and out...and met my expectations . Looking forward to them doing future services

Gary was very knowledgeable about the vehicle and what I wanted to purchase. Very professional and friendly.


Cristian provided top notch service. Smooth buying process and took care of all my needs

Always ready to help. Treats me like a long time customer, even though I am a first time Cadillac owner. Very responsive.

Bobby always provides great costumer service and explains service being provided. The new facility is very clean and has plenty of space.

Professionalism at its best! Made a great decision working with this company. I will be recommending to friends and family!

Great customer service and very friendly. Wiem is absolutely amazing and was very understanding, patient and kind. Thank you Wiem and Big Star Cadillac!

Mario went above and beyond to make us happy with our purchase. Everything was so easy. Thank you!!

I just wanted to take a moment to sincerely thanks Zulfiqar for the outstanding service you provided during my car purchase. Your professionalism, knowledge, and patience made the entire process smooth and enjoyable.

Everything was good on deal except I was only given one key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price.

Great experience! Mark was very helpful with all my questions and concerns. Everyone I encountered at the Big Star was courteous and professional. We will be back in the future!

Big Star Cadillac and Mark Parsons were great to work with. Mark was helpful in everyway and the process from start to finish was very streamlined and quick. No sitting in the dealership for hours to buy a vehicle. I would definitely recommend Big Star Cadillac to anyone needing a new or used vehicle.

George was AWESOME!! Received great service and everything went smoothly. Highly recommend this place to everyone!

I like the they are very helpful and nice have no problem no issues everything is okay

Awesome! I am so happy that I started my search at Big Star in Friendswood, TX, and met an awesome salesman. Charles Jackson made our car buying experience the best. He was helpful, knowledgeable, and understanding of what I wanted. From the beginning to the end he was so patient. I appreciate all of his help. From the test drive to pricing he was on it. Thank you so much!


Very pleased with Bobby Miller and the service I received at Big Star Cadillac. Bobby kept me informed regarding the status of my vehicle and promptly notified me when my service was completed.

Mr Bobby Miller gave me excepcional service very professional and helpful I will recommend this place to anyone I know

Bobby always provides Awesome service, Bryan goes above and beyond with concierge service was exceptional and Lori treats you with the most respect and kindness.


Excellent one word says it all No need to continue writing the word is enough

I had excellent service and i am truly grateful for the service and support i received. Great customer service!

She was friendly, professional, and knowledgeable dressed business I have nothing else to say ok

Good customer service. Communication was good. Got an oil change, tire rotation, and car wash. Thanks

Great service! Fast and helpful, very professional. Definitely recommending to my friends and family, and returning.


The sales staff was very informative, helpful, available, and responsive. Sales management was available but not quite as receptive as I was hoping for or expected. Overall, it was a very good sales experience as a whole due to the excellent effort, responsiveness and professionalism of the salesmen that managed the sale.

Great service advisor Albert hands down! Unfortunately they failed to clean my brand new escalade on its first oil change 😔


