Customer Reviews
Great experience! They really made the process easy. I had three different people working on my sale and each one was super polite and helpful. I never felt pressured. Will definitely buy my next vehicle here.
Great buying experience George was great
Easy deal. Looked online. Someone called and set an appt. Went in, vehicle was ready to test drive. Test drive went smooth. Discussed my trade in. Typical 3 trips to get where we wanted. Left to go watch a movie while the financials were done. Met with finance and we were done in record time. Everyone was courteous, helpful, informative, and ensured it was smooth. The price on the internet was the same price I paid for the vehicle. No BS, no trick sales gimmicks, just a honest car purchase. Would recommend them 100% to anyone wanting a vehicle they have on ... Read More Google - Jul 9, 2025
The level of service I received at Big Star Cadillac was exceptional and exceeded my expectations. The way they communicate regarding the work detail was amazing.
Isaiah was very helpful and took care of my needs. Communicated well and was straightforward with suggestions and recommendations.
George was great to work with. Helped me get into the vehicle that was best for me not him. Highly recommend Big Star Cadillac. Everyone we encountered there were very polite and courteous.
Christian salesman 10/10 recommend
All I have to is whatever Bayway Cadillac says they cant do Big Star Cadillac in clear lake CAN AND WILL DO!! Go see Victor Rivas for next Cadillac!
Excellent customer service , really knowledgeable, super nice . Thank you Cris M. !!
I Highly Recommend Blanca Baez ! She Took Good Care Of Us With Purchasing And Made The Whole Process Smooth And Stress-Free I Am Very Pleased At How She Went Above And Beyond And With Her Professionalism Really Made This A Wonderful Experience. THANK YOU SO MUCH BLANCA !
Blanca is an amazing sales rep ! 100% recommend
As always great communication from our device advisor Bobby, the best and truthful way. We appreciate the work, quality, and commitment to customer care.
I went in to look at a SUV and trade a truck in. They made a fair offer for my truck and worked with me on the price of the new SUV. Great service
Very professional, easy to get in and out, always keeps me up to date on the status of my vehicle when being serviced. I recommend this dealership to everyone. This is my 3rd Cadillac. I’m a very happy customer.
Awesome experience!
Great experience. My advisor Lee was the best!
I recently had my vehicle serviced at Big Star and the service was excellent, my service rep Lee did a great job and assured me everything was good. Also, made a few recommendations on the next service that I get . Overall, great service.
Salesman Mark Parson was very knowledgeable about Cadillacs, and was very helpful finding the car we looking for. Great job
Lisa Velasco is the most pleasant, professional and courteous salesperson I’ve had the pleasure to purchase from. The entire purchase experience was excellent, from the time we walked in the door until we drove off the lot! I think THIS is what they mean when they say, “the Cadillac experience” - I highly recommend Big Star Cadillac and Lisa Velasco. They do not use high pressure sales tactics or silly negotiation tactics.
Love my new car
Bobby went above and beyond. I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpful.
I have tried to get my car fixed on multiple occasions, and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult problem, but my experience was less than satisfactory. Communication regarding the status of my car Would be more than a week between updates and this is hard to understand. When I receive my car, it appeared to still be dismantled. The windshield had oil where the mechanic worked in its vicinity and trash was left in the backseat. Multiple screws were ... Read More DealerRater - Jun 30, 2025
We bought the 2025 cadillac Escalade from them and our experience was amazing. First time buying a car remotely but they did a great job making the process very simple & quick. We want to especially thank George for his outstanding service and guidance throughout this whole process. He answered all of our questions and constantly sent us pictures/videos and updates.
I purchased from out of town and I decided to purchase from this Cadillac dealership due to their customer service and patience. The whole team was great. Jason was my sales person and he was prompt to reach out and answer my questions. He was quick to find solutions when there were bumps in the sale process. Angela from Finance made the signing process painless. Purchasing a new vehicle can be stressful but the team made the whole process smooth.
Isaiah made the process smooth. Isaiah me updated with the process and information.Great person to work and talk with
Excellent service! Service advisor was great and very helpful. The repair was done in a timely manner.
I love Big Star Cadillac. I always get timely appointments, and quick and professional service from my serviceman - Bobby Miller.
I've always had good experiences with the service department at Big Star.My service rep keeps me informed
Always a pleasure to have Daniel perform my heat & air maintenance. He always goes above and beyond and his technical skill is above reproach. Weaknesses in the equipment are always diagnosed & repaired or replaced by Daniel if needed, & immediately whenever possible. I always request Daniel as my technician for all check-ups on my heating & air equipment. Daniel is courteous, knowledgeable, & extremely efficient.
Great sales guy. Honest and communicated well. Got me a good deal on the car I wanted. Everything went smooth.
The easiest and fastest car deal wr have ever made. In and out under 2 hours.
My experience was great everyone was so helpful and made sure everything went smoothly. Lee Velazquez was very helpful, patient, and outgoing. He made sure everything was taken care of properly and went above and beyond with being attentive and informative. Best Cadillac dealership in all of Houston honestly! Thank y’all !
The service was excellent. My sales person was Matthew Purvis. He explained the process from the beginning to the end. The experience was phenomenal. I give this dealership 10+
Fantastic service with Bobby
Everyone was very professional. Our salesperson Matthew Purvis was one of the best we've ever worked with in buying a car. He was extremely knowledgeable, personable, & pleasant. I will definitely buy again from him. Also, the financing lady made things quick & painless. We had an excellent experience, which is usually not the case w/dealerships.
Big Star Cadillac has helped me with my last 2 Cadillac purchases and I am very satisfied and would recommend Big Star to any of my friends or family.
Big Star Cadillac continues to take care of me and my family. We have three Cadillacs at home and love them. Will continue to come back for service and when we are ready for our next Cadillac
Wiam is the BEST
Daniel Wood is so smart, nice and respectful. He truly cares for his customers that walk into the service department. I appreciate that he came out to me and spoke to me about my issues I've been having on my Escalade and found a solution to make me happy and fix the issue. I love coming to this service department and know that they treat me like family. Both Leanna and Melvin always takes care of me with getting into a loaners and also booking with the call center. I always speak to Marissa to book with them for ... Read More Google - Jun 27, 2025
Ainsley was great, took very good care of us Kept us up to date throughout
We are repeat customers of Lisa and this Cadillac dealer. It’s over an hour away from where we live but well worth the drive. Bring them any deal and they will beat it and more. Overall great customer service and the buying process was very speedy.
High level of customer service. Everyone is friendly and helpful at all level, including management.
Thank you all for making my car buying experience so easy and hastle free. I really appreciated the staff and all of their professionalism. Keep up the great work. Thanks again and God Bless! Jack
Great dealer !! Thanks Victor
He was very patient with me. He did not rush me let me take my time and pick out the car I wanted I test drove four different model cars.
If you are shopping for a car you must call Mark Mauricio at Big Star Cadillac. I probably told 20 dealerships what I wanted and the terms I could afford. Mark got me the exact 2025 Cadillac I wanted at the terms I needed. No one else came close.
If you are shopping for a car you must call Mark Mauricio at Big Star Cadillac. I probably told 20 dealerships what I wanted and the terms I could afford. Mark got me the exact 2025 Cadillac I wanted at the terms I needed. No one else came close.
First time at this dealership for a oil change.i had made an appt for 10:30 ,Arrived at 10:15 am then at 11:45 am. I went to ask a service consultant how much longer. He told me I should of been assigned a service consultant but he told me he would get to the oil change immediately because my vehicle was still n the same place I had left it at 10:15. He assigned me to Lee. Lee was very apologetic that my car set there for a little over an hour without being looked at. Lee kept me informed about my vehicle my ... Read More Google - Jun 26, 2025
Great experience, great people had to wait a little while but service was great
I had a wonderful, top notch experience.
Ainsley was great, she kept me up to date on what was going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or understanding. Hopefully this resolved the issue with my vehicle. We will see but the service department is great.
Big Star is more consistent since the remodel completed. I'll be back again
The service is always great at this location. The service members are friendly and they offer very nice amenities inside the waiting room if you choose to stay and wait on your vehicle service. The only negative I can say is there aren’t always loaner vehicles available right away if you have to leave your vehicle for extended periods of time.
My experience was excellent. My service advisor Bobby Miller was very helpful and attentive. He assisted me every step of the way. He explained the services and updates to my car. He offered available transportation services. He also listened to other concerns that I had and help me with setting an appointment to have those concerns resolved. Thank you so much, Mr. Miller, I appreciated all of your help.
After actually taking a test drive with a tech, I realized that the vehicle had for some reason had a problem with the auto stop/start from the day I purchased it. The function had never worked before recent repairs. All seems ok as of now.
Great Experience
Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you
I had an exceptional experience with the service department at Big Star Cadillac. From start to finish, everything was handled professionally, promptly, and with great attention to customer care.
A very special thanks goes out to Albert Ramirez, the service advisor, who truly went above and beyond. After a recent maintenance appointment, I noticed an issue with the wheel alignment. Albert was incredibly understanding and took the time to listen to my concerns. Without hesitation, he ensured the alignment was rechecked and corrected — at no additional charge.
It’s rare to find this level of integrity and customer-first attitude in ... Read More Google - Jun 22, 2025
Ainsley was so courteous and professional. She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around so this service is very important to me. Also the person who brought me the loaner car and picked up my car was very polite.
It was great working with Jason R. He helped make the process seamless, but the finance officer was also the goat on this transaction. Thankful
Great service and friendly customer service. Ainsley always polite and takes good care of my car needs. She’s always on top of everything.
I purchased a new CT-5 from Benito. I have no complaints; it was a good deal, and I’ll be back.
This was our first time buying a car long distance (I live in Austin). Local Cadillac dealer in Austin didn't have much of a selection on CT-5 and wasn't interested in making a deal. I turned to Car.com to look for a CT-5s and found a nice unit @ BSC. I emailed to check on the unit, and Benito reached out. We worked out the deal on the car over the phone. Benito had the vehicle delivered to me. Real EZ dealership to work with! We’ll be back!
I highly recommend this dealership. My advisor Anisly was very helpful and knowledgeable. Very nice to work with getting my issues handled.
5 star service!!!! Lisa our sales agent was extremely helpful throughout our whole car buying process!!! We recently bought a pre-owned 2023 Chevy suburban from Big Star Cadillac and absolutely love it! However, My wife and I recently noticed that when we get over 70 mph while on the highway the vehicle is very shaky. We took the car in today, Lisa was out sick but accommodated us from
home with a rental for the day and went above and beyond to ensure our experience with big Star was second to none! The service team fixed the issue and the tires are balanced ... Read More Google - Jun 20, 2025
I purchased a 2020 Cadillac CT5 end of April 2024. Isaiah Rodarte has been my service manager since then. He has provided excellent service! I have had 2 oil changes 2 sensors replaced, a recall and a rear oil seal replaced. Each time the work was completed in a timely manner.and all issues were resolved.
Big Star took care of me quickly and efficiently. Didn’t have loaner car but provided Me bet service from dealership to home and back. The service staff is caring and friendly. They want you to feel important and cared for. Service Writer Ainsley makes sure your cared for.