Customer Reviews
Very good car dealership. I’m happy. It’s just that my car wad not washed inside and outside.
Mr Bobby took good care of my car and he was very kind to me and my wife had a fuel pump problem and now it's fixed
Nathan was super helpful at meeting our family needs and being patient with us as we thought it over! He worked hard to get where we needed to be and make it happen for us! Love my car and service was amazing 🤩
Ainsley is very helpful. Great customer service, she helps you in whatever it is that you are needing
Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent.
Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!!
I had a great experience working with Mark. He was very responsive during the whole process.
Needs to have more representatives out in the field . To assist those that are out there looking for purchasing a car
My experience with Wiem Heard at Big Star Cadillac was amazing great job. If you want the best deal reach out to Wiem she will make it happen. Thanks, Fernando Villa
I was very please with the service from my sales rep., Wein and the dealer, however I would like to point out that I purchased a Diesel Escalade and never was I told the specs on it for instance, by law the vehicle needs BlueDEF. I found out through a notification. Oh, and I have yet to receive my lease documents. Other than that everything was great.
Everything was great. My vehicle is running well. Was glad l had the warranty.Thanks
I have been very happy with the service done on my car each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items that would need to be addressed at my convenience.
Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second ...
Always a good and pleasant experience. Customer service and the service. I really wish their were rentals available at short term service appointments.
Gary was fantastic. The entire process went very smoothly. Everything discussed over the phone was exactly as it was when I came in person. Absolutely no bait and switch!
very pleased with the service I received from George and GM Ruben. They were very accommodating and accessible.
Jose checked me in fast and my oil changed job was well done. My car was returned to me all clean also. Great job!
Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention.
Awesome and was so happy to go there and was very pleased gonna recommend big star Cadillac
Victor went over and beyond to get me the best deal. He was very informative and communicated making the process seamless. This is my first Cadillac experience and the added touch was having the associate walk me through all the perks of the car and get everything set up before leaving. I recommend BIG STAR for your car buying needs; you will not be disappointed!
Good dealership they made sure the car was in great condition for me befor leaving the lot
Always goes above and beyond to take care of his customers. Appreciate his time and efforts to make sure we get the car of our dreams!
She is a nice person , easy to ask so many question and provide good service
It was a very excellent experience if I could purchase another vehicle I would again
Very happy with my experience buying here. The sales person was very helpful and patient with me. The process was easy and all my questions were answered. I totally recommend this place.
Great service. Service representative stays on top of our Escalade service needs to keep us safe on the highway. Very appreciative of his service..
Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer
The service was very prompt. I got everything I needed done quickly with no issues.
Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service
Everyone in this place has been a big help and makes the process easy. I especially wanna recognize Ainsley in the Service department, she has been the biggest and best rep in this place. Anyone needing help in Services, go to Ainsley.
Felt like the salesman that I delt with wasnt trying yo get one over on me he made sure I got what I was looking for
Bobby Miller has been my service provider for many years. Everything is always on time and on point. He is very attentive to my cars needs. With that said my car stays in perfect operating condition!
Enjoyable experience with everyone involved. Easily got I'm and out, from trade in to final purchase. From salesman to finance department, a fantastic place overall.
Big Star Cadillac made our shopping experience the best that we’ve ever had. Courteous, professional, and pleasant to work with.
Jason made the process seamless. He’s very professional and caring. Definitely recommending friends and family to shop at Big Star. Loving the new ride. Thank you
Mark was great I would buy again for him he made sure I was taking care of
Exemplary customer service I will definitely be returning and recommending my extended family/ friends. Casie really went out of her way to help us out. Thank you Casie!!! We will be back soon!
Excellent service
As going into car dealers, I usually try to be prepared with knowing how much I want to pay however Casie Shores made the process really easy. I would say she is amazing person to help find the best deal for me.
Casie was a very knowledgeable representative that was empathetic to my needs and wants and helpful in helping me with great service and support.
We recently purchased a new Cadillac from them and we had a great experience. We first met Fred and he was a straight shooter. I am in sales with REMAX so I dont need to be sold to... and he understood that. I had done probably 20 + hours of research on finding the right features on the escalade and they had about 30 used ones to work with. Eventually we determined we could get a better deal on a new one and they had around 30 of those to choose from as well. We found a well optioned car with all the goodies ...
Casie was beyond helpful. She was great at explaining everything, and answering all of our questions. I am very impressed with her knowledge and customer service. 5 stars!!!
Great dealership. Casie is so professional and caring. She goes the extra mile in all respects.
Casie Shores went above and beyond to get our chipping paint repainted and Cadillac paid for half
What more can I say that hasn’t already been said?! Wein is absolutely amazing!
Took my vehicle in to get serviced and my service tech Jose has been great with updates and customer service
I worked with Jose to trade in a truck and he was great to work. It was a no pressure sales environment. I have bought many vehicles and this was one of the better experiences I have had. The entire staff from being greeted when you walk in all the way through finance was a pleasure to work with. Compared to other dealers in the Clear Lake area this is one I would go back to and recommend to others. The customer service from the staff at Big Star compared to my last experience buying a different vehicle at a ...
Very satisfied with the great customer service of the whole service departmebt. Was in and out quickly.
Daisy was very helpful with the whole process! I love my new car thank you!
I highly recommend Big Star Cadillac for your next purchase. Great experience al the way around. go see Philip Connor. He was excellent to work with.
Showcasing sleek models, knowledgeable staff, and a welcoming ambiance for a memorable car-buying experience!
The dealership is in a convenient location and offers many professional vehicle services for its customers.
Everything went smoothly with the deal and delivery. My new Escalade is a beautiful vehicle.
Karah went above and beyond to get my car serviced She was so helpful for me . Great at communicating with me every step of the way !
Salesman was very knowledgeable and helpful
I love love love Ammy! Everyone there is so nice. But Ammy will get you into your dream car!
All the staff was very friendly and helpful. I was informed of benefits I didn't even know of. They had me done in an hour.
I was very happy with my car buying experience at Big Star. Gary was very professional and delivered.
The servicemen and service received was excellent and the time spent at the dealership was very timely from start to finish. Great job!
Ansley was great. The time it took to get the work done was fast. Great Job!
Excellent service!!!! I would recommend Big Star Cadillac to everyone. Ask for Zulficar and he will hook you up
The dealership was very welcoming and provided great customer service from the beginning to the baddie at the end
Service is always great! My service rep, Bobby is wonderful. Trust him to take care of my car. Very honest. Always keeps me informed about the service. He deserves 100 on a scale of 1-10. He is a great example of customer service.
Love this dealership. I drive from humble tx get quality serve. We love MR BOBBY
Jason was very energetic and wonderful to deal with. Can't wait to purchase there again. I would recommend them to anyone.
Fred is an excellent sales person!! Great service! Very courteous and friendly!! The cleanliness is amazing
Great salesman and assistance on vehicle operations.
Everyone is always so nice and courteous. They explain things to me without feeling pressured.
Very easy experience, everyone on the staff was very nice and easy to work with.
Bobby Miller always takes great care of us. Enjoy dealing with him for our service needs.
I have always been satisfied with the great service and the staff is always professional
Our representative knew what he was talking about and had so much patience with us! It was a joy working with him and the team members from big star Cadillac!
Fast service very attentive clean environment easy online services, clean restrooms. Variety of vehicles available
Service on my CT6 was definitely outstanding! Jeff really goes the extra mile to care of the customers.Every visit is a great visit!
All around Great service. I use to have so many problems with this other dealership I used before. Big Star is definitely my dealership of choice!
Service department especially Jeff always takes care of me and my vehicle. Straightforward and honest
Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac.
Bobbie always provides great service whenever I’ve had any issues with my vehicle. Thank you!!!
all of my sevice were very good and all of my questions were answered so far all of my experience has been good.
My Name Is Donald Haley, I'm A Cadillac Driver Since 1978. I Wouldn't drive nothing else. The First time I went to Big Star was to get a Oil Change and a few Needed Repairs. They Did An Excellent Job. A Few weeks ago this month, I got a Letter from the Dealer asking me to come in and bring my car, because there was a big demand for my Car a XT5 2019. So I Finally I Took It in to View. Well The Viewing went well and I Walked out in a Brand New 2023 XT5, God Is Great, ...
Had really good experience with car servicing, oil change, tire rotation and replacing the windshield wipers.
The customer service was very informative and answered all our concerns. The finance department worked with us to purchase the vehicle.
Quick, efficient, polite, very accommodating around my schedule. I travel from the other side of town for the pleasant experience here everytime.
Great hospitality and really care about getting what you want in a vehicle. Definitely recommend them!
The service is very professional and the quality of care you can't beat it
Total online purchase felt as if I was ther. Mr.George Castillo went above and beyond. Car arrived as advertised.!
I have had Bobby Miller as a service representative since 2010 and he has always provided me with excellent service.
Love my salesman. He’s the best in all of Houston. Will definitely be buying another car from him soon!!
Victor is a wonderful salesman. Amazing personality and he did everything right. I would recommend him highly
They handled my request instead of turning me away, which required them to stay a little after their scheduled time.
Great Service and Great Prices! Loving My New Escalade!!
As always my service was perfect! Big Star is professional and accommodating. I would recommend them to anyone wanting to own a Cadillac!