Customer Reviews
My service guy was on point! He let me know what was going on and the problem was solved!!
Jeff Dial was great. He take care of all my needs for my car. He was friendly and polite.
Purchase of a Cadillac & service
Great service Worked with my budget Very friendly and informative Helped me find a great car that I was looking for. I plan on referring people and also shopping for cars in the future here.
Jeff Dial is always friendly and always keeps me updated on my vehicle while it’s being serviced
My sales rep was very helpful and made the experience very stress-free. I would recommend going to Big Star Cadillac and dealing with Steven. Great Job 👏
Quick, easy and friendly service
Great service Polite Found what I wanted Worked with my budget Great place of business
The sales person and the service was great and I was out in no time.
The dealership is ok, but the salesman Mr Eddie Lechuga was awesome, he was the key point for me buying my dream muscle car, he worked above and beyond with manager and financing to make the process possible. Great job Mr Eddie and thanks
The dealership is ok, but the salesman Mr Eddie Lechuga is awesome he went above and beyond to make sure that all the process of me buying my dream CAR was stress less and quick and that I got everything I wanted. Again thank you Mr Eddie..
The dealership is ok, but the salesman Mr Eddie Lechuga was awesome he when above and beyond working with the managers and finance team so that I can drive my dream CAR. Thanks again to Eddie..
Had a great experience with Jeffrey at Big Star Cadillac. He provided the best customer service when I brought my CTS in for an oil change
This dealer was very attentive and felt important as soon as i walked in. Mark was such a helpful salesman! He helped me get the best deal possible as a first time buyer.
Great service, just took a little too long to get new remote programmed to car. 10:30 -4:30
Great experience, Greet staff
Best dealership in Texas Management outstanding. Go George your the best
I worked with Mark during the process of ordering my Eacalade up until the time I took delivery of it. He was very helpful and patient throughout the process. I will definitely go back when I need my next one.
She is the reason I bought my car! I would only deal with Weim. She is good at her job. First time buying a new car and she got me pretty much everything I wanted.
From our first time stopping by until the papers were signed for our new car, the experience was superb! All the staff were friendly, professional, and not pushy. I highly recommend Big Star Cadillac!
My wife found a Cadillac she loved so I told her to call about it. She spoke to Angelika and went over pricing and even in todays market she assured us that was price. We were concerned we might get a fast one pulled on us, and that would be bad because we are out of state buyers. So we flew in from Utah on a delayed red eye flight and Angelika picked us up from our hotel when we were ready the next morning and everything went as smooth as possible. No tricks, she was very sweet to my ...
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Great customer service. I was in and out real quick. Been a customer since 2019. Will always come back for service. Bobby is awesome!
We had a great experience with Jeff Dial, our Service Advisor at Big Star Cadillac. We are hoping they found the problem and we are going to be happy with our used vehicle.
Bobby is a great person, patient and helpful.
My service consultant person is very helpful and friendly who is Jeff Dial at the Gulf freeway location in FriendswoodTx.77546
Amy G. was the best saleswoman ever!! She made me feel welcomed and made sure all my needs were met. If it weren’t for Amy I don’t know what I would have done.
Jeff is the best. Very attentive to my automotive needs. Always verifies work has been completed to his satisfaction prior to releasing car to me!! Thanks, Jeff!
I had a wonderful experience at Big Star Cadillac. The sales team was very friendly and transparent and I felt very well taken care of. My sales person was Mario and I highly recommend him!
Just sold me my very first caddy! Fairly smooth process. Had just what I wanted.
Amazing people to work with! Highly recommend them! Fred made sure we left with what we came for!
Always love taking my Car to Big Star Cadillac for the best customer service and they always do a great job. They have a deal where you can get 3 oil changes 3 tire rotations 3 car washes for a Cadillac for under $175 not a bad deal I have a appointment next week for my brakes Ty Big Star Cadillac.
Service package. Very satisfied with my advisor. Jeffrey Dial
I like big star Cadillac because there is a super great lady the name Kara that she been taking care me, my needs and my Cadillac XT5, she very polite, great smile and absolutely 💯 100% customer service, thank you Kara for everything you do . Giovanni Notarnicola.
OMG!!!!😃😃😃😃😃😃😃😃😃😃Lisa, my sales person was awesome! Thank you Lisa for taking care of me again! I love my car!! it is beautiful!! thank you!
Good customer service
George was the best salesman I have had the pleasure to purchase from. He was personable, patient with all of my test drives, and knowledgeable on the vehicles. He was truly a refreshing person to work with.
Overall amazing experience! George was first class in helping us find our perfect car.
Excelente Service, had a very good experience in the purchasing process for my 2023 Cadillac Escalade
Best experience! Great customer service and overall my vehicle was well taken care of
These guys are first rate, they actually return calls and follow up keeping you current on repair progress. Service was fast, efficient and courteous.
Everyone was so nice . I got the car that I wanted and a good deal I believe and I really enjoyed the people that I talked to they were really kind.
Very impress with the friendly receptionist to the handsome, caring salesman Mr Frederick and finance department, I had a great, warm caring experience. I didn't feel pressured into any deals, they just lay out the options and I choose which deal I wanted. Thanks guys for being real. U are highly recommended. Love the time of transaction. I think I may had been there no longer than 2 hours.
Steve was Great, Excellent Customer service, parking lot is very congested . Hope to get the same experience when i come for service. Overall 10/10
Convenient location- this is my second Cadillac purchased here. Steve was great to work with- he is very courteous and professional- as was the finance manager and the lady who helped me with the electronic features. I would refer anyone to go to Big Star.
Eddie the salesman was real nice, polite and helpful with all are needs.
This is the 5th Escalade to purchase from big star. The transaction has always been smooth and easy.
Fantastic customer service! Work and honesty is the best.
Good customer service and fast service!
We had an excellent experience with Big Star Cadillac! Cris Mascorro he was great to work with, was very responsive, and went above and beyond with any questions we had. This is a no hassle, low pressure dealership and I would highly recommend to friends and family. We were happy to make a deal with them and would definitely consider them again in the future.
Great service from Ms.Karah two thumbs up
Big has great service department. Everything is well put together. Service agents are kind and knowledgeable about service department. So I just wanna say Big Star has been the best cadillac dealer I hv ever been too.
Tha service department and service writers are excellent. This is a very professional and efficient organization!
Excellent customer service and outstanding updates. We really appreciate even though we were so far away from the dealership and thanks to you we felt like we are close. Thanks to Mrs Wiem for all you did and for being so transparent. Hernandez's Family
Victor is the best.
Really enjoyed working with Fred. He was straight forward, easy to talk to and responded to everything we asked for. Process of buying was simple and streamlined. Would definitely encourage my friends and family to work with Fred if in the market for a new vehicle. Appreciated the fact that the vehicle I purchased was as described in the FB advertisement.
Wiem made purchasing a vehicle so easy. She was delightful and very genuine. She is very knowledgeable and answered all the questions I had. Thank you.
We took our car in for service and were very happy with the outcome. The work being completed on our car was clearly communicated from the beginning. The work was swiftly completed while we waited in the service lounge. (BTW - The triple expresso was great!) Worl was done right the first time around and I will always come back. Can't wait until the new service area is done.
Hello Mike, I would like to take time to respond to you and compliment Jayson and Kara of your service staff. I just wanted to tell you that in my visits during the month of January and February for the warranty work was very satisfactory. Jason was very receptive, professional, and timely in his communication and scheduling of appointments with me. Of course I would be remiss if I did not mention Kara. Kara was my point of contact as you know in service. She was always so appropriate and timely with a wonderful personality that made my trips there ...
Excellent customer service and outstanding updates. We really appreciate even though we were so far away from the dealership and thanks to you we felt like we are close. Thanks to Mrs Wiem for all you did and for being so transparent. Hernandez’s Family
Great experience overall. Starting with Jeremy on the sales, and Keith closing on the finance. Would highly recommend them!
My experience was enjoyable and easy! Thank you for making car shopping smooth! love my car!
Excellent service from Jeremy R. And Keith. Would definitely buy from them again. Thanks guys.
Angelica was great and she helped us and knew exactly what we wanted! Also she made the experience very personal!
Fredrick was extremely helpful in getting us the deal we were looking for. The financing team was awesome too, not pushy at all and explained all of our options throughly.
Fred, Iriam and Benito were all absolutely amazing highly recommend using them! Amazing at explaining everything and helped us out in the best way possible couldn’t be happier with my purchase
Best ever…thanks for the service
Amie Gulli is the best!!!! She really cares for her clients! I worked for 5 Star Resort, 23 years working for Hospitality, and she always give us 5 star service! I’ve been a client here since Ron Carter. This is our 3rd Cadillac we purchased. She is the Best!!! Thank you!
Big star really helped us out a lot. I wanted to say thank you to Fred and everyone else that was involved in our purchase.
Love my new Cadillac XT4, I had such a great experience working with Nate Mcgrew
Excellent customer service skills, team members are respectful and willing to work with you to satisfaction.
Steve Jasso is highly-rated. Very patient with us showed many options
The entire experience was very smooth and professional as well as honest. Overall great experience.
Very reliable customer service, explain everything that I need to know about my car problem.
I had a different but good experience at Big Star. All I have to say is the service department and Jeff took real good care of me. I left with my car fix and very good customer service. I will send my family and friends to Big Star Cadillac.