Customer Reviews
What to thank Keith for helping me with the ct5 and he is very kind and cares for people
Keith Mujica was very professional and listened to what I wanted in a car.I will always deal with Big Star Cadillac and tell everyone I know about how this salesman made me feel .
I have been going to Big Star for many years. I usually deal with Bobby Miller in the service department. He always takes care of whatever my car needs and works very hard. It is a pleasure to work with him.
Our experience at Big Star Cadillac was amazing. Jaquelyn and Daisy went above and beyond to make sure my fiancé and I found our dream car. Anything we needed they did with no questions asked. Definitely the best dealership we’ve been too. We can’t express enough how happy we are to be part of the Cadillac family!
Everyone was so nice and friendly including the janitorial staff. A smile was on anyone that you saw. I felt comfortable and safe. Keep up the good work
Brought my Xt5 in for an oil change and tire rotation which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful!
Always a pleasure t bring my Escalade to this dealership! They are always polite & helpful. They listen to your requests & always explain everything in detail! Owning a Cadillac has been a great experience! Big shout out to my service rep Ainsley who took great care of me!
The service department was outstanding. Jeffrey took good care of our XT6. Our issue was that the camera was inoperable. The harness was replaced and in the same day!!!
Ruben from Big Star Cadillac went above and beyond on his customer service. He worked with me to resolve the issues I had with a previous sales representative. He uses a no hassle, straightforward and customer driven approach that makes the customer feel comfortable and heard. Definitely would recommend seeing Rueben and his team at Big Star Cadillac!
Muy buena atención muy bonitos carros y muy amables rápidos atentos y muy buena comunicación
We appreciated the test drive of the desired car, we’re able to get a reasonable traded in and made the final new car purchase very satisfied. The whole customers service team was great. Thanks again
Had my car serviced here for the first time since purchase. Service was very good, Ainsley kept me informed of the progress and was very professional and courteous. Thanks for your help.
Nice and pleasant environment. Y salesperson was very knowledgeable and Friendly it made the process so much easier Real enjoyed the Experience
Isaac kept me informed of the progress on my vehicle repairs and was very polite.
I never thought that binary trading could be this profitable and legit until I came across Mr. Jackson Robert who God has used to redeem me financially when I was confused about how to invest in any profitable business. I have made cashout twice now without any hindrance. I, therefore, recommend Mr. Jackson Robert to whoever is interested in trading. I invested $500 & I cash out $6,400 within a week. I don't know how to thank Mr. Jackson Robert I really appreciate what you have done for me...you can reach Him through His details down below. E-mail:[email protected]
Clean, friendly and professional dealership. I am very impressed by this dealership and would recommend this dealership.
Excellent on sales professional. Smooth from beginning to driving off the property. I will come back !!
I bought my Cadillac new ten years ago and always had good professional service during this time. I’ve always met with very friendly staff throughout the facility.
Best experience, Daisy G and Steve S were so attentive and took great care of us! Best prices around!
Thank you so much, Benito Sanchez for helping me get into my new XT5! I love it!! You always go above and beyond to help your clients!!
Jeremy was quick to return my calls and answer all my questions. He made the process fast and seamless. Jaime, the young lady who delivered my car, acquainted me with my car explaining the features, how to access them and helped me program the car based on my needs. Love my car!
Great service
Great. Timely done. Thanks.
Very professional and thorough service on my car. The staff at Big Star really go out of their way, to ensure great service.
Came in on a Monday for my first oil change for my Cadillac Xt4 and Issac took care of me! He was fantastic. Very friendly and made sure I was taken care. Only place I will get an oil change from now on
Great Customer Service, my Service Consultant Jeff Dial was very professional, knowledgeable & great customer service. I was in and out in about an hour for an oil change and the price is very reasonable. You would pay about the same or more somewhere else. Waiting area is very clean & comfortable. I highly recommend Big Star Cadillac & Jeff Dial as your Service Consultant. Thank you
Amie was awesome. I was extremely picky about what I was looking for. She did not stop until she found the perfect match for me at the right price point. The delivery to my home made the sale absolutely delightful. I have to say this was my best vehicle purchase experience.
Awesome customer service!
Great Service
This was my first visit to Big Star & although it was unfamiliar to me, Issac made me feel great, even tho I was an hour early for my maintenance. The entire staff was friendly & not pushy at all.
Got my Cadillac serviced at Big Star. They always take good care of me. If you need a new car or service on your old one go see them.
Another great experience at Big Star Cadillac. Bobby in the customer service department continues doing a great job making sure that my Cadillac is serviced completely at the scheduled appointment. I drive away a happy customer as always.
Big Star Cadillac was such a pleasure to do business with!! Jeremy made the entire process so smooth! Would definitely do business again!!
I had a really good experience with Big Star Cadillac mainly because my salesperson was very cool, funny and mainly informative. I even inadvertently left my sunglasses in a hiding spot in my car and George found them and returned my Porsche Carreras to me. I was so satisfied I'm going to take my relative to buy a vehicle. -Abel Torres
Great service and extraordinary service as always!
Received an email that it was time to take my truck in for a service. Once I got in I only needed air put in my tire and a rotation. GR8 service overall...
Called Big star after internet search for Honda Civic. Angelica in customer service was quick and helpful getting me an appt to test drive. Once I arrived, end up being helped by George Castillo. He made the buying process EASY and efficient. Love that he was no hassle and didn't try pressure or smooth talk me. Giving me just facts! The car was really nice and Big Star did great job prepping it for sale. Although it was close to closing time, George provided explemenary service and I was able to drive my new car same day. Even signing ...
Great staff, professional and helpful.
My wife and I went in the day before Mother’s Day, Jeremy Rodabaugh was able to purchase our previous lease and get my wife and I into a new vehicle. We highly recommend Jeremy, he will definitely keep you entertained and on your toes while sealing the deal.
Walked in knowing what I wanted, my sales professional "Durran Starks," was the absolute best removing any worries and anxieties, explaining everything in detail, taking his time with me while understanding that I'm technically challenged with new technology... It was a fabulous day and now I'm driving my new Hyundai Kona 😁❤️ Everyone was wonderful here!
Adrian in the service department is amazing !!! He explains everything to me even 2 or 3 times lol he never gets frustrated with me and anytime I come he treats me like family ! And that is why I will never go anywhere but Big star ..
Overall 5 star buying experience. Great presentation by George Castillo our salesman followed by a welcomed greeting from the entry staff. Wide selection of vehicles to choose from with a well negotiation process. As well as our new XT4 still leaves my wife speechless. Great suv with all the bells and whistles with a luxury look and feel.
Great experience. Great communication. Quick service. I will definitely be back. I recommend this place. I needed them to perform diagnostics to figure out what was wrong. They completed the investigation a quickly.
Had a recall repair and they finished over an hour early and no waiting to start. They were ready for me when I showed up.
Bobby Miller and Brittany were very professional and cared about my concerns. I would definitely go back to see them again and would recommend friends and family to visit them when needed. I would trust them with my car.
I LOVE this dealership. Purchased my vehicles when it was Ron Carter. The staff is absolutely wonderful! I absolutely LOVE this service department! Bobby Miller is amazing!!!
Big thanks to MRS,SHEILA BRATTON, one of the best female IQ options trader who has the best strategy and signals that can help you win every time you invest or trade in her company. I doubted her capability at first, I never knew she's exactly the woman God has Destin to change my life for good. this really a blessing to me today I just received my profit of $10,500 now directly into my Bitcoin wallet, I'm happy I will be able to clear my children's fee , house needs, may almighty God continue to bless you, kindly ...
Jeff at big Star is always polite and helpful and makes it a pleasure. He helps to expedite the service when I'm in a rush.
I rarely write reviews, but Lisa is the best 🤗 she goes beyond customer service I have ever had from mercedes or range rover ect . I also had my car service Jeffery was helpful too . Thank you guys!!
Since I purchased our vehicle, Bobby had been a big help with maintenance and insight towards our next purchase. His customer service skills, have become one of the biggest reasons why we remain customers at this facility.
Very easy no pressure experience! Benito was great and Worked quick and met my needs!
Great Service and not a long waiting time for any service you get in and out
Mrs Emily Alison is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1,000 she made over $12,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: [email protected] Or WhatsApp: +1(434) 373‑2110
I've used Big Star for all my maintenance on my 2018 Cadillac XT5 since they took over for Ron Carter. Their service department have been fair and helpful with the maintenance. the employees have been great to work with.
service is quick and efficient. employees treat you very well.
service advisor was very knowledgeable and helpful.
Great customer service
Both Ansley in Service and Benito in sales made made my experience a pleasure...
Easy to get to. Very attentive. Clean waiting area
I was very nervous about buying a car on line, I couldn't find a dealer 600 miles radius of my home for the car I was interested in. But the salesman, George Castillo of Big Star Cadillac of Texas made me feel he was just around the corner. within hours we made the deal of the car I really wanted. PAID for it and scheduled to have it delivered to my house in Delaware in days. This car is my birthday present to myself, thanks George and Big Star Cadillac.
Amazing experience! Highly recommend
I bought a Sport XT4 from Mark Mauricio. He was fantastic. The transaction was seamless. Quick and easy. He made sure I got everything I wanted. Just waiting for a chip on order and it’s complete. This car is a gem to drive. I highly recommend Mark as the best salesman I ever had. My trade-in and the finance dept was smooth. The concierge delivered it to my house and she was thorough. My first Cadillac and I’m super happy-Birthday present! Thanks Big Star!
Everyone who I met was extremely nice and helpful. Mark Mauricio my salesman was the absolute best. My purchase was completed in 3 hours with easy and fair negotiations. I got everything I asked for.
Had a wonderful buying experience at Big Star Cadillac! They gave me a great trade in value and first class service the whole way through my purchase of a certified pre-owned vehicle. Will definitely be back!
Awesome experience will be back again Big Star Cadillac made me feel at home and at ease with my purchase needs. Thanks again
Great service. We appreciate Bobby.
Although I’m not as familiar with big star as I was with Ron Carter, I can certainly say that the service has not changed with the acquisition and service is still excellent. David is one of the friendliest and funniest guys and the first face you usually see upon arrival to the service department and Bobby gets you in and out fast! Thanks again! 5 ⭐️ ⭐️⭐️⭐️⭐️
Excellent service. Excellent work. Always happy with Big Star!!
My service manager Bobby is awesome. Melvin Rodriguez the loan car manager is excellent . While I’m am pleased with the service There is still one thing that is undetectable with my vehicle.
In with trade out with Escalate ESV in less than two hours including test drive , negotiations and paperwork. Great experience with Jeremy.
Professional, courteous, clean, prompt.