Customer Testimonials
Mark was extremely helpful and understanding, especially since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg Smith
I had a wonderful salesman, Thomas, who took care of all details of my purchase and trade-in..this was the best car buying experience I have ever had.
Blanca provided exceptional service, made everything easy, and exceeded all my expectations. Great service. Yup
Love my new truck. Luis Escobar the sales rep helped us get in our dream car!
I can’t say enough good things about my experience with Victor and Big Star! From start to finish, he made the entire car-buying process unbelievably easy and stress-free. As a woman, this can feel like a daunting purchase to navigate, but he, and all of the Big Star staff, made me feel comfortable. I really appreciated his professionalism in his communication, attention to detail, candor, input, and listening. Hard to find in any salesperson.
If you’re looking for someone who genuinely cares about his customers and makes the experience seamless, I highly recommend working with Victor. I will ... Read More DealerRater - Jun 22, 2026
Thomas and the dealership were exceptional—professional, honest, attentive, and made the entire car-buying process seamless.
Huge shoutout and Thank you Bobby in service! I don’t usually service at the dealership. However Bobby was very helpful kept me updated without me having to check in. Everyone was nice and helpful. Will be coming back for all of my car needs !!!
I finally took the leap and wanted to purchase a new car. Pre-approval numbers were acceptable for me and budget. I knew I wanted a CT5 V series. New or used. I felt I just had to go in and pick the one I wanted and I would be out the door. Of course, there was a roadblock with the pre-approval. I left disappointed, with no fault to the dealership. I received a call a few hours later from the sales manager, and I chatted with the finance guru. They were able to get me approved for a brand new ... Read More Google - Jun 18, 2026
This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market.
Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it!
Had a recommended break fluid flush on my XT5 Cadillac everything went well Lee was my service advisor great job no issues
Great experience with great people. Very large selection of vehicles in the color and price range we wanted. Very pleased.
Real good experience, fast,easy and down to the point. Crystal with sales made the process of getting the car that I wanted smooth and fast. Recommended 110%
Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike!
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I recently purchased a Cadillac from Big Star Cadillac in Houston, Texas, and I couldn’t be happier with the experience. From start to finish, the entire team was professional, helpful, and made the process smooth and stress-free.
A special thank you to Miss Crystal, the manager, who took exceptional care of me throughout the purchase. She made sure I was comfortable with every step of the process, answered all of my questions, and went above and beyond to ensure I had a great experience.
The customer service was outstanding, and I truly felt valued as a customer. If you’... Read More Google - Jun 11, 2026
As soon as we walked in we had the salesman greet us and were ready to help out with what we were looking for!
Go see Wiem for any purchases, you won’t be disappointed. Highly recommend 🙌🏾 Top tier customer service as well 🙌🏾 love our XT4
Mark was responsive, courteous, and accurate. What else does one need or expect from salespeople?
Honestly I love this dealership, this is the first time I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I feel like I just feel very dismissed from him. We used to chat all the time but last time I came in, I couldn’t even get a single hello when he is the one I felt most comfortable to go to since he was the person I met first.
Matthew was super helpful and worked to get me the best deal for my Tahoe trade in and new 26 Escalade. He also helped coordinate my tuxedo roof wrap and wheels upgrade. Everything went super smooth. I had much better experience at Big Star than when I went to Sewell.
Ty was amazing! Very prompt, knowledgeable, and accommodating. Customer service was top tier.
Ty went above and beyond to make sure our deal was closed ! Exceptional sales employee ! Use him for all your buying needs !
Thank you ty for being upfront and honest I had a pleasant experience working with you with recommend friends family and with definitely buy again
They were more reasonable than I expected with the items I needed and required in my vehicle. I have eight great grandchildren that I transport back and forth to activities as well as traveling. My family is happy and all have claimed their favorite seats, and all have access to their electronics.
Phenomenal service! I have always been taking very well care of!
Great place to do business with
Ty was amazing to work with when helping my mom purchase her new Cadillac. He was patient, knowledgeable, and took the time to explain the different models and features available. He listened to what she was looking for and made a recommendation that fit her needs perfectly. I highly recommend asking for Ty if you're in the market for a new vehicle
All the employees were super welcoming and helpful! Amazing service!
I came in for a test drive and Ty was very informative.
Thank you Lisa V. for another awesome deal!
Great experience and people Jason and Iriam and Mike were very helpful this is my 3rd vehicle from them I love. My 2026 Caddilac Vistiq platinum
I had an amazing experience at Big Star Cadillac! Ty was extremely helpful, patient, and took the time to explain the benefits of multiple vehicles so I could make the best decision. He thoroughly went over the car features Thank you Ty for my new ct5 I love it. The entire team was professional, friendly, and knowledgeable. I highly recommend Big Star Cadillac to anyone looking for a great car-buying experience!
I had an amazing experience at Big Star Cadillac! Ty was extremely helpful, patient, and took the time to explain the benefits of multiple vehicles so I could make the best decision. He thoroughly went over the car features and answered all of my questions.Damie was wonderful as well. She helped me learn the vehicle features and assisted with setting up my MyCadillac app, making the transition into my new car easy and stress-free.The entire team was professional, friendly, and knowledgeable. I highly recommend Big Star Cadillac to anyone looking for a great car-buying experience!
The service Director name Vennie Trevino, very helpful for the customer, and very Professional, keep service over there is great for your car!!!
My husband and I had an amazing experience ! Ty made everything so comfortable and easy ! 10/10 ! Ask for Ty !!
Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.
Make sure yall go with my boy Ty Foley got us in a 2026 Cadillac optic with bad credit and some money down highly recommend him respectful I recommend him if your young and want a luxury Cadillac he will make it happen if he can’t he will try to get you something close highly recommend him
I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.
Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!
Had a great experience at Big Star Cadillac. I reached out about a CT5 Blackwing I saw online and Wiem contacted me right away and sent me details and pictures of the car which had just arrived. Her communication was excellent throughout the whole process and she even followed up the next day to make sure I was enjoying my new car! I would highly recommend Big Star!
Ty and Crystal was absolutely wonderful in walking me through my new car purchase. They were friendly, personable and professional. I would highly recommend them.
Came in right before they closed and Ty gave me a good deal. Best place to buy a car.
Big Stat Cadillac - Thomas provided an exceptional Memorial Day 2026 vehicle purchasing experience from start to finish. Crystal was the sales consultant that Thomas pulled in so we would not have to wait while he was assisting another customer, and she was absolutely outstanding throughout the process. Ruben, the sales manager, worked diligently to make the numbers come together, and Joel in finance made the closing process smooth, professional, and stress-free. The entire team demonstrated excellent customer service, professionalism, transparency, and teamwork that made this purchase experience truly memorable. Crystal even asked about us again the next morning when she ... Read More DealerRater - May 27, 2026
Great customer service. From the moment we arrived at Big Star Cadillac, Luis came outside and helped us with our car buying experience making it easy with our trade in, going above and beyond! And put us in a brand new 2026 Cadillac Escalade!!!
Victor made it a smooth process. We knew exactly what we wanted and built our car on Cadillac.com. Then found it at Big star. Bought it over the phone and they delivered it to us over 3 hours away. I would highly recommend this dealership and Victor.
A very nice and comfortable dealership. Has a good selection of cars. They care for their customers.
I had an excellent experience working with Steve while buying my car. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions honestly, and never made me feel pressured. You can tell he really cares about his customers and wants them to leave happy. If you’re looking for a trustworthy and friendly car salesman, I highly recommend asking for Steve!
The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service.
Thomas Green was very professional and helpful during this process. He was efficient and got us exactly what we were looking for with no issues at all. Definitely recommend him and this dealership for all your car buying needs. Would purchase from Thomas again.
I had an absolutely amazing experience with Big Star Cadillac from start to finish. The entire team treated me like family and made the whole process smooth, stress-free, and actually enjoyable.
General Manager Mike Pierce is an absolute powerhouse Badass — professional, straight-up, and truly goes above and beyond for his customers. You can tell he genuinely cares about making sure people are taken care of the right way.
And Crystal Butler was beyond amazing. She was knowledgeable, patient, honest, and made sure every detail was handled perfectly. Her customer service was top-tier, and she made the entire buying experience feel ... Read More Google - May 23, 2026
My experience was simple and quick. My car was ready when we arrived. Hassle free purchase process. I've already recommended Steve and Big star to everyone.
If you're looking for great service and a stress-free transaction, Big Star Cadillac is the place to go! A huge thank you to my friend Steve Sons and his entire team! From sales, to finance, to car tech support, they made the entire process completely seamless. Excellent customer service from start to finish! I have purchased 2 vehicles from them in the past couple of years and each time has been perfect!
Mr. Gary was awesome to work with. Very knowledgeable, helpful, and truly took the time to understand our needs and make the deal happen. The entire dealership experience was excellent — clean facility, friendly staff, and a smooth process from start to finish. Delivery day was a breeze and everything was well organized. Their inventory selection is great and the pricing was very competitive. Highly recommend checking them out if you're looking for a stress-free buying experience!
If you're looking for great service and a stress-free transaction, Big Star Cadillac is the place to go! A huge thank you to my friend Steve Sons and his entire team! From sales, to finance, to car tech support, they made the entire process completely seamless. Excellent customer service from start to finish! I have purchased 2 vehicles from them in the past couple of years and each time has been perfect!
I just want to give a huge shout out to Ty over at big star Cadillac. he was so upfront and honest about about the process and moving ford if you had to ask me I would give Ty a 10/10 guy. Huge bonus he even delivered my car to me thank you for all your hard work.
Great service ,Up Front Pricing, Honest …… Got a great deal from Ty and he delivered….. Big Thanks !!!
Big star Cadillac has always had exceptional customer service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to be apart of the big star Cadillac family and always look forward to my time at the dealership.
Working with Mike Pierce was a genuinely enjoyable experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. No games, no pressure, just straightforward numbers and world-class service. He actually listened, and I walked away feeling confident in my decision. I trusted him enough to send my mom his way shortly after, and she had the same fantastic experience.
Hands down best experience I’ve ever had! Every staff there was very attentive and very helpful they answered any questions I had. Luis helped me with the whole car buying process he made it easy and stress free. Definitely would recommend friends and family to come here. I will be back in the future.
Honest upfront pricing and world class service. All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston compares.
Exceptional service from Xavier at Big Star Cadillac! Professional, responsive, and tenacious from start to finish. He made the process easy and took great care of us. Highly recommend
Thanks, Thomas you have an Incredible Spirit. I enjoyed the experience 👌🏿👌🏿👌🏿👌🏿
Muy buen servicio al cliente
Already on our second Escalade from this dealership David from sales is excellent!! One of the best customer service for a dealer out there! No wasting our time and to the point!! We will definitely buy again!!
Wonderful customer service .they were polite and took the time to explain the car to me and it's features. Special thanks to joel olivares for his financial help and orientation as well as benito
I had a great experience purchasing my new vehicle from Big Star. The entire process was smooth, transparent, and completely stress-free. My salesperson, Lisa was incredibly knowledgeable, patient, and never made me feel pressured. Even the finance department made signing the paperwork such a seamless process. I highly recommend this dealership to anyone looking for a great deal and excellent customer service!
Thomas Green was the best salesperson we’ve worked with in all of our years of buying cars. Atmosphere was superb and there was no hassle or delays in the process. Fastest and easiest car buying experience by far. Would recommend and buy again in the future.
Matthew killed it!! Highly recommend buying a car here and ask for Matthew. Got us into our 2023 Tahoe for our growing family! Very friendly and knowledgable.
Came in worked with ty and Steve they were transparent and upfront made sure we got the best deal thank you bigstar Cadillac
They were easy to work with and were upfront with my price . They helped me to be comfortable with my payments. Angela Davis was my dealer and helped me get one of my favorite cars.
Lisa and the entire team are over the top with the lost art that is customer service !! Thank you Lisa ❤️
Very friendly personel
They are straight forward and will work with you. I recommend Angela Davis as your dealer . She helped me get my zl1.
Ty was extremely informative, helpful, and friendly throughout the entire car-buying process. He took the time to answer all my questions and made sure I felt comfortable during the test drive. I really appreciated his professionalism and great customer service!
To make an appointment is very easy and the service is awesome waiting time is also quick
Huge shoutout to Ty for an outstanding car-buying experience! Professional, knowledgeable, patient, and genuinely cares about helping people find the right vehicle—not just making a sale. My grandmother wanted to visit the dealership while we were in town. Every question was answered, the process was smooth, and the customer service was top tier from start to finish. Integrity, communication, and attention to detail made all the difference. Highly recommend to anyone looking for someone trustworthy and easy to work with. ⭐️⭐️⭐️⭐️⭐️
Angela Davis made the process easy and straightforward, she was very easy to work with and helped me find a bank to finance with. I thank Angela for helping me buy one of my dream cars.
Super team, extremely professional and always going the extra mile to satisfy the customer.
I would like to thank Cris Mascorro at Big star Cadillac for helping me find the perfect suv. He was not my original sale person but he step in and made it happen he was very knowledgeable about the car I purchased. Thank you Cris
Mark was, and still is, a tremendous sales agent. The process from initial phone contact through after sale support has been great.
Ty has been very informative and made our family purchase smooth. Genuine and friendly service.
This dealership’s customer service is head over toes of its competition. We have bought 3 vehicles from this dealership and will go back when it’s time for our 4th.
I went in for a test drive and Ty was super helpful and knowledgeable throughout the entire process. He answered all of my questions, was very thorough, and made me feel welcomed from the moment I arrived. Overall, I had a really great experience visiting Big Star Cadillac and truly appreciated the excellent customer service!
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I cannot say enough great things about my experience purchasing my Corvette from this dealership. From the very beginning, Mike, Kevin, Cassandra, and Blanca treated me with professionalism, honesty, and genuine care that is very hard to find nowadays. Buying a used high-performance car can sometimes come with a few cosmetic or service-related concerns, but what truly separates a great dealership from the rest is how they stand behind their customers after the sale — and this team exceeded every expectation I had.
Every question and concern I brought up was handled quickly, respectfully, and professionally. They made sure I felt ... Read More Google - May 9, 2026
The process was really easy and the employees were very helpful. The service they provide is great.
Purchased a cadillac for my wife shout out to Ty for helping us out he was great with explaining all the new features 10/10
Stopped in to look at a few of the Escalades my salesman Ty was helpful with my purchase
I had a great experience with Ty while searching for a new vehicle
Bought a Cadillac Escalade 2026 from Bigstar , our salesperson Thomas Green was amazing . He made sure we get what we were looking for . His knowledge and expertise was just amazing . We drive an hour out of town to get the car and it’s all worth it . Highly recommend this dealership
Ty has done an amazing job.
We randomly came into Big Star Cadillac and were met with Crystal Butler, from the very get go she was very informative and helpful. She helped my husband with all his questions and concerns and we walked away with a lyriq and can’t be more excited.
Cris Mascorro was absolutely fantastic helping us by answering all our questions as we navigated through purchasing our car. I highly recommend Big Star Cadillac dealership!
MARIO PANOAGIA PRODUCT SPECIALIST AN OUTSTANDING ACTUALLY MORE THAN OUSTANDING person smoothly guided me through the purchasing of my beautiful Cadillac he listened he remembered and produced a product I know I will be proud of and enjoy for many years to come went above and beyond expectations. Truly an outstanding individual and salesman from Sandra Tantillo Thanks Mario