Customer Testimonials

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Google Jan 21, 2022

Keaton was very helpful and knowledgeable throughout the entire process. He made the car buying process enjoyable and I would recommend him to anyone. I appreciate Keaton and Kelly as well as the entire Big Star Cadillac staff.

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DealerRater Jan 21, 2022

David really took care of us, overall it was a Great experience and I look forward to doing business with him in the future

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DealerRater Jan 21, 2022

Salesman David McDaniel is awesome! Honest, helpful, respectful, not pushy. Great asset to BigStar Cadillac!

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Google Jan 21, 2022

Seamless trade-in and purchase experience all the way from New England. Worth driving across the country for. Couldn’t be happier with my CT4-V. Financing was a breeze and Gary’s communication was excellent in helping me secure EXACTLY what I wanted.

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Google Jan 20, 2022

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Google Jan 19, 2022

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DealerRater Jan 19, 2022

Dylan was very helpful, there were some cosmetic issues with the vehicle. Dylan was a man of his word and kept to his end of the deal to fix the issues. Highly recommend thanks again!

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DealerRater Jan 19, 2022

Illyad Brown was amazing! Patient and kind! He did a great job negotiating and kept it real. Thank you for helping me find my dream car!!! 10⭐️‘S 😀😀

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DealerRater Jan 19, 2022

David helped my husband and I find our perfect Escalade, a true professional in every aspect. If you’re looking for top notch service make sure you come see him.

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Google Jan 19, 2022

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Google Jan 18, 2022

Brandon Gaines was great and made sure this the easiest car buying process I've had.

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Google Jan 18, 2022

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Google Jan 18, 2022

Daisy was amazing! Answered all our questions, showed us all our options we came in to look for and had us sold on our dream suv. No push Thank you Daisy

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Google Jan 18, 2022

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Google Jan 16, 2022

Went in just looking and luckily found the exact vehicle I wanted with all the features I wanted. Wonderful buying experience and our salesman, Illya Brown, was so helpful and listened to our every need and want. Could not be any happier with the purchase of our 2022 XT6.

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Google Jan 16, 2022

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Google Jan 16, 2022

Brandon is THE MAN great service ,explained the process completely Very happy with BigStar and my Cadillac

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Google Jan 16, 2022

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Google Jan 15, 2022

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Google Jan 14, 2022

Always receive great service. Harley and Karla help ensure things get done right and on time.

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Google Jan 9, 2022

Great service!

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Google Jan 8, 2022

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Google Jan 7, 2022

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Google Jan 7, 2022

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Google Jan 6, 2022

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Google Jan 6, 2022

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Google Jan 5, 2022

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Google Jan 4, 2022

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Google Jan 4, 2022

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Google Jan 4, 2022

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Google Jan 3, 2022

I was really pleased

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Google Jan 1, 2022

Bobby Miller is the best advisor ever!!!!!!! So sweet and patient. He is very polite and always takes such good of me and my family!!!!!!

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Google Jan 1, 2022

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Google Jan 1, 2022

Keith at Big Star Cadillac was one of the best salesman I’ve ever had the privilege of doing business with. It’s hard to find a salesman that will really work hard for your business the way they did in the past. I would highly recommend Keith to anyone who is looking for an attentive, get the job done, and on top of his game type salesman. It was worth the drive from Louisiana to get that type of service.

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Google Dec 31, 2021

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Google Dec 30, 2021

Having previously leased an XT5 from this dealership in 2019, I returned to have scheduled maintenance performed recently. As usual, I walked the showroom floor looking at the newest models, but this time somehow wandered into the general manager's office. Mike Pierce stopped what he was doing, greeted me, and was very friendly and attentive in our discussion. He called his star sales person, "Amie" Amelia Gulli, who then listened to my wishlist for my next vehicle and made it happen. That day I leased a brand new XT6, with the upgrades I was looking for, and I ...

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DealerRater Dec 30, 2021

Big star Cadillac customer satisfaction is 100 percent no problem is to big to solve 👍👍

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Google Dec 30, 2021

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Google Dec 30, 2021

Quick and great customer service.

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Google Dec 29, 2021

Quick service and always polite! I highly recommend Jeff Dial

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Google Dec 29, 2021

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Google Dec 29, 2021

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Google Dec 29, 2021

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Google Dec 29, 2021

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Google Dec 27, 2021

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Google Dec 27, 2021

Diana is my service advisor, she always goes out of her way (above and beyond) to help me when my car needs repairs. Prices are very reasonable. As a woman I feel safe bringing my vehicle here to get an honest quote. Everyone is pleasant to work with, very professional. My car is always in good hands and repaired correctly. It is a relief to find a trustworthy place to bring my vehicle, I honestly feel happy enough to continue to only purchase cadillacs in the future because of my great experience at this dealership. Thanks Diana!!!

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DealerRater Dec 27, 2021

The staff were really nice and patient with me and my wife. They didn't charge us for unnecessary work nor parts. It is a relief to know I can send my wifebto you all and know she won't be taken advantage of...

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Google Dec 26, 2021

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Google Dec 25, 2021

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Google Dec 24, 2021

Good service!!

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Google Dec 23, 2021

Gary Y was my salesman. He wasn’t a pushy type person and he listened to what you wanted and he would take it from there. He was very knowledgeable about his inventory. After purchase, there was a lady that came out and went over everything with me, again to make sure I understood the vehicle. Service was second to none. The only thing I needed done was the normal service intervals.

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Google Dec 23, 2021

I highly recommend Big Star Cadillac!! I bought my car three years ago and in those three years have been very pleased with the maintenance group! This week my car lights started showing a problem that said I needed to take to the dealership immediately! Called and was told it might be a day or two to get it back depending on the problem! Well to my surprise that same day it was ready and when I picked it up had another pleasant surprise they not only fixed my problem but they washed and detailed my car so it looked ...

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Google Dec 23, 2021

Best place to buy a CADILLAC. Mrs. Lisa was a great help

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Google Dec 22, 2021

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Google Dec 22, 2021

We have had an amazing experience at Big Star Cadillac. Our salesman, Brandon Gaines, has been in contact with us every single step of the process. He has been available for questions at any time and checked in with us every week to keep us informed of where we were in the process of our order. He has gone above and beyond to get us the perfect car, made us feel at ease, and all of this in a timeframe that was better than what we could find anywhere else. Highly recommend him and this dealership! Rachel Kuriger

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Google Dec 21, 2021

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Google Dec 21, 2021

Great service department! I went in for an oil change and car wash and out in 45 minutes.

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Google Dec 20, 2021

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Google Dec 19, 2021

Sales staff was absolutely excellent.

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DealerRater Dec 19, 2021

Excellent sales staff. These guys are absolute professionals. From the moment I walked in the door I felt at home.

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Google Dec 18, 2021

Staff was very Professional, Curtious and Helpful. I always have a positive experience when I take my XT4 in for service

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Google Dec 18, 2021

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Google Dec 18, 2021

SINCE MY FIRST VISIT TO THE SERVICE CENTER MEETING DIANA, I HAVE BEEN HOOKED. THE SERVICE IS VERY GOOD AS WELL AS THE PEOPLE THAT WORK THERE. IT'S HOME FOR MY CADILLAC.

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Google Dec 18, 2021

Bobby Miller is the best service rep ever! He is the reason I have bought a 2008, 2009, 2012, 2016, 2018 and 2021. He became my rep when I bought my first Cadillac in 2005.

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Google Dec 18, 2021

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Google Dec 18, 2021

Jeff in services was very friendly and promp with assisting me with oil change service. Unfortunately I did get my car washed after my oil change and it came back with 2 scratches on the driver side. Jeff was nice enough to help with that issue but I think the people in the back should be more careful.

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Google Dec 17, 2021

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Google Dec 17, 2021

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DealerRater Dec 17, 2021

I would like to give xxxxxxto George Castillo for his professionalism and instantly making us feel welcome. Upon arriving, he had our XT4 ready to test drive, answered all our questions and made our out of town drive into Friendswood well worth it!

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Google Dec 17, 2021

I have been going there since before The name change. Friendly staff in the service department. However, I would suggest calling and speaking with the service department directly to get more information. I was told I needed an appointment to drop my car off. I wasn’t expecting to get the work done in the same day, however the operator keep telling me I needed to make and appt and it the available were 2-3 weeks out. If some are wants to drop of their car and leave them no appt should be needed. My service rep Ms. D is ...

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DealerRater Dec 16, 2021

Buying a car is always stressful, time consuming and can be a bad experience. But at Big Star Cadillac we had none of those issues. They are friendly, welcoming and focused on making the buying experience a good experience. Well worth the drive. Mark Mauricio was everything you are looking for in a car salesman. Friendly, helpful, patient and dedicated to meet your goals and pricing.

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Google Dec 16, 2021

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Google Dec 15, 2021

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Google Dec 15, 2021

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Google Dec 15, 2021

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Google Dec 15, 2021

Buying a car in this market with the chip shortage is not easy. Philip C. at Big Star made it as seamless as possible. We had experienced a “take it or leave it” attitude from many other dealerships, but he was nothing like that. He maintained professionalism throughout while patiently addressing all of our concerns and communicating every step of the way. In the end we had a beautiful 2022 Escalade delivered right to our door and I’m confident this would not have happened if it wasn’t for Philip. Even after delivery he continued to reach out to get ...

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Google Dec 15, 2021

Bobby Miller has been an excellent service advisor to me. He informs me ahead of time of any service my car needs and answers my questions to the best of his ability. Anyone I recommend to him will be totally satisfied.

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Google Dec 15, 2021

Always first class service!!

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Google Dec 15, 2021

Service specialist was courteous and very know-legible of recall service.

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DealerRater Dec 14, 2021

Buying a car in this market with the chip shortage is not easy. Philip C. at Big Star made it as seamless as possible. We had experienced a “take it or leave it” attitude from many other dealerships, but he was nothing like that. He maintained professionalism throughout while patiently addressing all of our concerns and communicating every step of the way. In the end we had a beautiful 2022 Escalade delivered right to our door and I’m confident this would not have happened if it wasn’t for Philip. Even after delivery he continued to reach out to get ...

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DealerRater Dec 14, 2021

Very friendly environment. David was very informative and made me feel comfortable. He found solutions to any issue that arose.

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Google Dec 12, 2021

Bobby Miller is one of the best advisor, he is amazingly professional, polite and always provide the best service ever. This is my 2nd escalade in the row that I service in this location, cadillac downtown much closer to me but the service is very poor. I chose this location in Gulf Fwy just because of Me. Bobby miller.

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Google Dec 12, 2021

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Google Dec 11, 2021

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Google Dec 11, 2021

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Google Dec 11, 2021

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Google Dec 11, 2021

I came in for a recall and oil change appointment.. it was quick in and out .. very pleased with the service..

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Google Dec 10, 2021

Everything was great especially this being my first experience at Big Star. David in service was very attentive. Look forward to a long relationship with Big Star Cadillac.

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DealerRater Dec 10, 2021

Hey I’m in getting my vehicle serviced . There doing a quick and amazing job . Dylan came and greeted me . He was the one who sold me my XT6 and now I’m thinking of buying a Escalade and now I’m Super excited !!!!

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DealerRater Dec 10, 2021

Dylan Basurto made my experience an excellent one. He was professional and courteous and genuinely cared about my concerns. His customer service was above par! The finance department experience was also very smooth and it didn’t take me that long to walk out with the car I wanted. I have already recommended him to some of my friends who are looking to get a Cadillac.

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Google Dec 9, 2021

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Google Dec 9, 2021

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Google Dec 9, 2021

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Google Dec 9, 2021

Bobby is my service advisor and is alway so helpful. He goes over in detail what service was preformed on my vehicle. Glad with the name change nothing seems to have changed.

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Google Dec 8, 2021

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Google Dec 8, 2021

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Google Dec 8, 2021

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Google Dec 8, 2021

Great service! Thank you Big Star

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Google Dec 8, 2021

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DealerRater Dec 7, 2021

Big star Cadillac is a very friendly dealership. The staff are always very helpful and knowledgeable. Bobby in-service make sure that every appointment is on time and that everything works out correctly. While I was waiting in service Dylan stopped by and made sure that if I had any questions he could answer them and made me feel very comfortable during my weight.

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