I highly recommend this dealership. My advisor Anisly was very helpful and knowledgeable. Very nice to work with getting my issues handled.

5 star service!!!! Lisa our sales agent was extremely helpful throughout our whole car buying process!!! We recently bought a pre-owned 2023 Chevy suburban from Big Star Cadillac and absolutely love it! However, My wife and I recently noticed that when we get over 70 mph while on the highway the vehicle is very shaky. We took the car in today, Lisa was out sick but accommodated us from home with a rental for the day and went above and beyond to ensure our experience with big Star was second to none! The service team fixed the issue and the tires are balanced and the car is driving smoothly over 70mph !! We can’t say enough great things about Big Star Cadillac, thank you Lisa for all you do and the phenomenal customer service!

I purchased a 2020 Cadillac CT5 end of April 2024. Isaiah Rodarte has been my service manager since then. He has provided excellent service! I have had 2 oil changes 2 sensors replaced, a recall and a rear oil seal replaced. Each time the work was completed in a timely manner.and all issues were resolved.

Big Star took care of me quickly and efficiently. Didn’t have loaner car but provided Me bet service from dealership to home and back. The service staff is caring and friendly. They want you to feel important and cared for. Service Writer Ainsley makes sure your cared for.

Amazing! As usual!

Fast service and really nice employees.

Courteous staff. Good work. My car always leaves looking clean.

Good old bait and switch left and right with this dealer. Reached out to this dealer from out of state because they are currently advertising leases on Vistiqs for $849 with $1 down. Then you read the fine print. $1 down plus the $2300 in add ons they put on the car (including a GPS that no one will need thanks to Car Play and Android Auto), plus tax and title, and first month's payment. So $1 down becomes something like $8k down if not more. To continue with the bait and switches, the car I was looking at, the website says they're taking $4k off because it's a loaner. When I talked to the sales guy he said oh, it only has 60 miles on it. We can't sell it with the $4k off. It has to be at MSRP. So the website says $76k, but they're expecting people to come in and be OK paying $80k plus another $2200 in add ons most people don't want? So the $76k price on the website somehow became $82k plus. How does this place sell any cars?

Not very good customer service doesn't communicate with the customer doesn't complete the work in reasonable amount of time left my vehicle with oily and greasy finger prints on the headliner not a good experience

Ainsley is great!! Friendly and communicated with us until Car was ready.

Everyone was extremely thoughtful and courteous! Great place to buy a car!