The service was good but the only thing is I had to wait like over 2 hours and the tv was stuck on the same news over and over. But nothing serious !!

David was great to work with. Very friendly, informative, and made sure I understood everything before leaving. Smooth buying process from an out of town buyer.

Ainsley is Great , Very Personable, Keeps You up to date about your vehicle. Makes You Feel important 👍😊

I went to get a look at a possible car for my work and I was able to see several models and I was able the select a model I would like. Now to find one that I will buy.

Great costumer service

Q w e r t y u I I p a s d f g h j

This is the second car I’ve purchase from this dealership, Mathew Purvis specifically, both times were smooth and relatively quick. Everyone was very helpful. I will definitely be going back when I need another.

Customer service is excellent, welcomed me with warm hospitality. Accurate communication on the wait times and also very clean location.

Being a Big Star client had changed my opinion about shopping at dealerships. Will be back soon.

Ainsley is the best.

Ainsley treats everyone with the utmost respect. Love her interaction with all the customers bringing vehicles to be serviced. Keeps us all updated 👍😊

Bobby Miller has always been very accommodating, and super nice. He is a major asset for Big Star Cadillac. I have been dealing with him for many many years.

Great customer service. Job gets done quickly and everyone is always so pleasant. Every visit big or small was fixed to full satisfaction.

It was good experience, good service, good people. Did not take to long to service the car.

Best experience I have had at this and any cadillac dealership since I have had my car. Lee is a pleasure to deal with. Actually seemed to care that my car was in 100% working order. He kept me up to date and answered all my questions. I have been using Classic in Galveston and was told it would be a week before they could assess the problem (after i dropped the car off). I switched to Classic after a not so good experience at Big Star. Have been looking for an SUV and was not looking at cadillac. Might have to put it back on the list. Thank you Lee nd Big Star for a great experience

Awesome place George Castillo made it happen instantly with no hard pressure,very professional and honest

She is great and efficient. Very nice and helpful. She always takes care of me and works hard

Really good, nice waiting area, good attention to the costumer keep up the good work

Mr. Lee Velasquez, excellent customer interaction person. If this was a place where they worked on ALL vehicles, my Ram truck would be there for repairs.

Ainsley is attentive when my vehicle is in for service! I always appreciate her excellent attention to detail.great job once again Big Star

Service/dealership looks very nice since the remodel. The place looks awesome and very clean.

Wow! What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while maintaining the utmost professionalism. David Bukrinsky impressed us with his extensive knowledge and genuine willingness to help. Sales greeter Rachel Ruiz went above and beyond, making us feel comfortable, welcomed, and well taken care of. Kelly Wilson, the sales manager, was honest, straightforward, and answered all our questions with integrity, which we truly appreciated. And last but certainly not least, Kevin Sonnier, the “Boss,” made us feel genuinely valued with his warm and welcoming demeanor. We are so grateful for such an exceptional team!

Very easy to work with and had great customer service would definitely recommend her to anyone looking for a vehicle

I dropped my vehicle off and it was serviced in a very timely manner. The carwash could have been better but it is okay

Phillip Conner Our sales rep was outstanding. He answered all our questions and was very professional.