Customer Reviews
Had the absolute best car-buying experience this evening! Scott was fantastic!! He was very friendly, took us to exactly what we were looking for, and was patient with us when we were trying to figure out what we wanted to do. Scott was helpful every step of the way and treated us like family the entire time. I'll be sending everyone I can tell to see Scott at Big Star Cadillac!!! Thank you, Scott!!!
Albert is top notch and goes above and beyond to make sure all our needs are covered
Purchasing a vehicle from Mario was the best decision. He is always available when I need help or have a question. It’s rare to find that type of customer service in this day and age.
From the moment I walked in I was greeted and listened to. Mario is extremely knowledgeable and courteous. I have never dealt with that level of care at any other dealership. I highly recommend.
Our sales rep, Matthew Purvis, was outstanding. Very straight forward and met all of our needs. Highly recommend this location.
Mark was fantastic! He went above and beyond on all counts during the purchase of our Cadillac Escalade. Mark, took the time to ensure we were 💯 happy with our purchase even after the purchase. I will definitely recommend him and purchase my vehicles in the future from Mark
First time Cadillac owner and the sales and service departments were outstanding , very professional group
Everyone was easy to work with, transaction was quick, and stress free. Will come back in the future!
Kayla was fantastic. I will refer her many people. She is the best!!
Everyone was very nice and accommodating. The wait was not bad at all.i would recommend them for your Cadillac needs.
I had a great experience at the Cadillac dealership. Mario and staff was friendly, professional, and helpful throughout the process. I’d definitely recommend them!
Great customer service super helpful! Made my car buying experience smooth, easy and stress free! Very happy with my experience.
At Big Star Cadillac, they’re very friendly and helpful with all the questions I had and throughout the entire process. Angela was very knowledgeable in the features of the vehicles and different options available. We’ll be back to see her again!
Beautiful inventory of vehicles! My salesperson Weim Head was very professional, knowledgeable and asked a lot of questions to make sure I got the car that was the perfect fit for me!
I just bought a Mustang and the entire process was absolutely seamless. My salesman, Matthew, was excellent to work with—knowledgeable, professional, and zero pressure. Keith finance department was just as great and handled everything efficiently. I was in and out of the dealership in only 45 minutes! I highly recommend this team if you want a fast, easy, and stress-free buying experience.
Amazing seevice George was outstanding. He will be 100 with you. Enjoyed my experience
Everyone we had any contact with during the search and down to the purchase treated us with professionalism and courtesy. Highly recommend this dealership and its people. First Class!
Angela was very professional and knowledgeable about the product line as well as the options with every trim level. Treated us with utmost respect and understands the meaning of a great customer experience. Thank you Angela!
Great experience, they didn't try and pile on extras with a bunch of pressure. Would buy from them again.
We loved working with Angela D! She made the car buying process less stressful and didn’t run us around with sale pitches. Would definitely recommend her when buying from Big Star.
Aimin Naaj was very courteous and helpful. He made the process smooth and easy.
Mark did a great job making sure he got my wife and I the best deal possible.
GEORGE was amazing during our process. He made everything so easy. He made sure we was satisfied with our purchase . Our process was so simple, and quick. We will be back in a few months to purchase another vehicle with George.
Friendly no high pressure sales. Made a stress free transition. Definitely will come here again and buy from Aiman.
Happy with the level of customer service received by Ansley the service advisor she was patient, kind and listened to my concerns. She even offered a car detail and fuel refill ,something the other advisor never offered despite spending almost four grand at my previous visit .
Everyone from start to finish was amazing! Ty was my salesman. Great experience overall!
Ty Foley is a helpful sales person & I recommend him if you're looking for a Cadillac. He assisted me in the past and I had a great experience.
I had a great experience working with Ty. He was professional, friendly, knowledgeable, and very helpful throughout the entire process. He took the time to answer all my questions and made everything smooth and stress-free. The excellent customer service really made a difference. I highly recommend working with him especially if you're looking for a great car-buying experience. Thank you for your outstanding service!
⭐⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience at Big Star Cadillac! Ty, the salesman who assisted me, was extremely kind, respectful, and knowledgeable about the vehicles he showed me. He took the time to explain the cars and made the experience enjoyable and comfortable. Big Star Cadillac is doing a great job hiring employees who genuinely care about their customers. Young men like Ty, who demonstrate kindness, professionalism, respect, and a strong knowledge of their products, are exactly the kind of employees every business needs. I hope management recognizes the value he brings to the company because his customer service truly stood ... Read More Google - Oct 24, 2026
Turning Dreams into Reality one Jeep at Time ! They are more than a dealership..They are a True Family....
I had a great experience working with Ty. He was professional, friendly, knowledgeable, and very helpful throughout the entire process. He took the time to answer all my questions and made everything smooth and stress-free. The excellent customer service really made a difference. I highly recommend working with him especially if you're looking for a great car-buying experience. Thank you for your outstanding service!
I want to start by giving a special thanks to both Kayla and Keith for their help. My grandmother was in need of a vehicle and was looking for a Lexus (2019 RX350L) with specific options. We spent quite a bit of time searching and finally found a well optioned version of the model she was looking for. Kayla helped her with deciding which of the two on the lot was a better buy, she went above and beyond in showcasing the features for my grandmother and really did get a headstart on everything. Not only did she help with ... Read More Google - Oct 20, 2026
Luis and Big star Cadillac made my out of state buying experience the best ever. Communication and responsiveness was one of the best things of dealing with Luis and Bigstar Cadillac. Everything moved along with precision. From Lii you s to his sales manager to the finance manager all paperwork was flawless. The-online tools are easy and very intuitive to use. I would highly recommend purchasing from this dealership. I know on any future purchases I'm looking at there inventory first id recommend contact Bigstar Cadillac and luis.
Be sure to request George
If you're in the market for a car, Big Star Cadillac is worth checking out! I highly recommend working with Ty Foley if you're looking to purchase a vehicle! He's professional, knowledgeable, patient, and genuinely takes the time to help make the car-buying process as smooth as possible. He makes you feel comfortable, answers questions, and helps you understand your options without making the experience feel overwhelming. His customer service and dedication really stand out. Thank you Ty for helping my brother get his new car!
Ty Foley was amazing. Most pleasant car buying experience I've ever had. Go see Ty for all your car buying.
Matt Purvis is an amazing salesman and I'm happy to call him my friend. He made the buying and financing process seamless. Highly recommend Big Star!
George deserves more than five stars!! He’s the best thing Big Star has to offer besides the great cars. Make sure you ask for him when you go but one of their wonderful cars. I just bought my third one from this dealership and this was by far my best experience.
Came in for a test drive and just to get some information and Ty was very helpful, informative and made sure we were taken care of
Overall the dealership was respectful and professional. They answered all my questions and concerns with respect.
I had a great experience working with Blanca! She was extremely helpful, friendly, and made the entire process smooth and stress-free. She answered all of my questions and made sure I was happy with everything. I truly appreciate her excellent customer service and would definitely recommend Blanca to anyone looking for a new vehicle!
I live in Dallas, but I buy all of my Escalade V ESV’s from Big Star Cadillac. My previous salesperson does not currently sell cars and I was introduced to Mark. Since I’m not local to the dealership, I had to rely heavily on Mark’s expertise and his overall knowledge about the process of delivering a car to a customer that’s in a different part of the state.
Mark was very very attentive to all of the details and familiar with the complexities of the deal. My car was a special order and Mark had everything ... Read More DealerRater - Sep 18, 2026
If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!
Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.
Luis is one the best salesperson I have ever had the courtesy to work with. I told him what I wanted and the price I wanted to pay snd this man was able to get me the best deal possible. Not many salesmen at a dealership can deliver like he did. And then he even delivered the color to me as I live in san antonio. I was abke tonconoelte everything online and didnt even have to step foot in the facility. We communicated efficiently thru text and phone and sealed the deal within 12 hours. It was super smooth and ... Read More DealerRater - Sep 10, 2026
Mark is an excellent salesman. He helped me get into the corvette I really enjoyed my experience buying this car. I was totally explained everything and enjoyed our conversation. He is an awesome person.
I’m very pleased to say Aiman gave me a very quick and easy experience , knew exactly what I needed and even offered me pizza , a very enjoyable personality 10 out of 10 will recommend and will be coming back to perchase another vehicle in the future with him .
I had the absolute best experience at Big Star Cadillac, and it’s all thanks to Thomas and Mario! From the moment I walked in, I felt like I was being treated with true luxury. Thomas made the entire process smooth, exciting, and stress-free. He was knowledgeable, genuine, and had such a fun personality that made this an amazing experience. Mario was wonderful to work with as well while Thomas was unavailable. They made a great team and were both a true pleasure to work with.
It was such a pleasure working with George, he made us feel comfortable and wasn't pushy. Would definitely purchase another car from him in the future. Thanks George!
I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days.
I’m extremely happy with my new car ... Read More DealerRater - Aug 3, 2026
Isaiah Rodarte in Service & Mario Paniagua in Sales always go above and beyond to help me when I need it. They are very customer oriented and much much appreciated!!
Naaj was honest person on the deal. He picked me at the airport and the deal was smooth. I was coming from Brownsville. He kept his word on the deal. Kudos!
Mauricio made the purchase of our Escalade an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us informed throughout the entire process, answered all of our questions, and made what could have been a stressful purchase incredibly easy. His honesty, attention to detail, and exceptional customer service truly set him apart. We couldn’t be happier with our new Escalade and highly recommend Mauricio to anyone looking for a seamless, first-class vehicle buying experience. Thank you, Mauricio!
Attentive and welcoming environment and great customer service. Clean and tidy facility. Good welcoming staff
Thomas was incredible. He was so patient with me, and he never pressured me in any way. I highly recommend working with Thomas for all your car buying needs!
Estoy muy contenta por cómo nos atendió , y nos ayudó y explicó todo. Aún si tengo una duda solo le hablo o mando mensaje y me sigue ayudando , gracias
This is the second vehicle purchased from this dealership. Efficient and professional service makes the difference.
The dealership staff is very welcoming and helpful! Wonderful experience overall. Luis Escobar was great, he explained everything in a detailed manner, showed patience and lots of effort to get me exactly what I was looking for!
Luis was very kind and attentive! He understood we were in a hurry and he did everything he could to help us in such little time to make sure we drove off in our new car that night! I would definitely recommend him to family and friends!
⭐️⭐️⭐️⭐️⭐️
I want to give a big thank you to everyone at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over the years, and there’s a reason I keep coming back. They always work hard to put together a great deal and make the entire process as smooth as possible.
A special thank you to General Manager Mr. Mike, Sales Manager Mr. Iriam, and Ms. Lisa in Sales for the outstanding customer service. I really appreciate the time, effort, and ... Read More DealerRater - Jul 4, 2026
Mark was extremely helpful and understanding, especially since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg Smith
Blanca provided exceptional service, made everything easy, and exceeded all my expectations. Great service. Yup
I can’t say enough good things about my experience with Victor and Big Star! From start to finish, he made the entire car-buying process unbelievably easy and stress-free. As a woman, this can feel like a daunting purchase to navigate, but he, and all of the Big Star staff, made me feel comfortable. I really appreciated his professionalism in his communication, attention to detail, candor, input, and listening. Hard to find in any salesperson.
If you’re looking for someone who genuinely cares about his customers and makes the experience seamless, I highly recommend working with Victor. I will ... Read More DealerRater - Jun 22, 2026
Thomas and the dealership were exceptional—professional, honest, attentive, and made the entire car-buying process seamless.
This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market.
Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it!
Had a recommended break fluid flush on my XT5 Cadillac everything went well Lee was my service advisor great job no issues
Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike!
As soon as we walked in we had the salesman greet us and were ready to help out with what we were looking for!
Mark was responsive, courteous, and accurate. What else does one need or expect from salespeople?
Honestly I love this dealership, this is the first time I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I feel like I just feel very dismissed from him. We used to chat all the time but last time I came in, I couldn’t even get a single hello when he is the one I felt most comfortable to go to since he was the person I met first.
Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.
I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.
Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!
Big Stat Cadillac - Thomas provided an exceptional Memorial Day 2026 vehicle purchasing experience from start to finish. Crystal was the sales consultant that Thomas pulled in so we would not have to wait while he was assisting another customer, and she was absolutely outstanding throughout the process. Ruben, the sales manager, worked diligently to make the numbers come together, and Joel in finance made the closing process smooth, professional, and stress-free. The entire team demonstrated excellent customer service, professionalism, transparency, and teamwork that made this purchase experience truly memorable. Crystal even asked about us again the next morning when she ... Read More DealerRater - May 27, 2026
Great customer service. From the moment we arrived at Big Star Cadillac, Luis came outside and helped us with our car buying experience making it easy with our trade in, going above and beyond! And put us in a brand new 2026 Cadillac Escalade!!!
A very nice and comfortable dealership. Has a good selection of cars. They care for their customers.
I had an excellent experience working with Steve while buying my car. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions honestly, and never made me feel pressured. You can tell he really cares about his customers and wants them to leave happy. If you’re looking for a trustworthy and friendly car salesman, I highly recommend asking for Steve!
The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service.
Thomas Green was very professional and helpful during this process. He was efficient and got us exactly what we were looking for with no issues at all. Definitely recommend him and this dealership for all your car buying needs. Would purchase from Thomas again.
My experience was simple and quick. My car was ready when we arrived. Hassle free purchase process. I've already recommended Steve and Big star to everyone.
If you're looking for great service and a stress-free transaction, Big Star Cadillac is the place to go! A huge thank you to my friend Steve Sons and his entire team! From sales, to finance, to car tech support, they made the entire process completely seamless. Excellent customer service from start to finish! I have purchased 2 vehicles from them in the past couple of years and each time has been perfect!
Big star Cadillac has always had exceptional customer service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to be apart of the big star Cadillac family and always look forward to my time at the dealership.
Working with Mike Pierce was a genuinely enjoyable experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. No games, no pressure, just straightforward numbers and world-class service. He actually listened, and I walked away feeling confident in my decision. I trusted him enough to send my mom his way shortly after, and she had the same fantastic experience.
Honest upfront pricing and world class service. All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston compares.
To make an appointment is very easy and the service is awesome waiting time is also quick
Angela Davis made the process easy and straightforward, she was very easy to work with and helped me find a bank to finance with. I thank Angela for helping me buy one of my dream cars.
Mark was, and still is, a tremendous sales agent. The process from initial phone contact through after sale support has been great.
The process was really easy and the employees were very helpful. The service they provide is great.
Mark was exceptional from the moment he reached out to me about my inquiry. I was nervous throughout the process so he was attentive and accommodating in every way possible. Him and the dealer really went above and beyond to make this experience unforgettable and for that i’m forever grateful. They have my loyalty for life!
Mario was the best! He wa very knowledgeable + accommodating! He has high integrity + was very patient while we selected the best vehicle for our family! We highly recommend him!
I had a great experience working with Thomas Green. He was patient, informative, and truly focused on helping me find the right vehicle. He explained everything in detail and made the process smooth. What stood out most was his continued support after the purchase he took my calls, answered my questions, and followed up promptly. I really appreciate his dedication and customer care.
Best car buying experience ever. I recommend this team. It was so good we purchased two vehicles in less than 24 hours.
They took great care of us! I have referred family and friends to them already!
Thomas Green is by far the best salesman that I've worked with in many years ! Do yourself a favor and ask for Thomas ! Kevin in finance was awesome too !
Salesman made it so easy, they’re super friendly too! Would definitely buy another vehicle from Big Star Cadillac! Thanks again, R. Ashorn
Personnel was very professional, knowledgeable and friendly. Made the experience easy and no hassles. I was there just to look at the vehicles and in less than 3 hours drive off with my new 2026 Cadillac Thank you