Customer Testimonials
The service was good but the only thing is I had to wait like over 2 hours and the tv was stuck on the same news over and over. But nothing serious !!
David was great to work with. Very friendly, informative, and made sure I understood everything before leaving. Smooth buying process from an out of town buyer.
Ainsley is Great , Very Personable, Keeps You up to date about your vehicle. Makes You Feel important 👍😊
I went to get a look at a possible car for my work and I was able to see several models and I was able the select a model I would like. Now to find one that I will buy.
Great costumer service
Q w e r t y u I I p a s d f g h j
This is the second car I’ve purchase from this dealership, Mathew Purvis specifically, both times were smooth and relatively quick. Everyone was very helpful. I will definitely be going back when I need another.
Customer service is excellent, welcomed me with warm hospitality. Accurate communication on the wait times and also very clean location.
Being a Big Star client had changed my opinion about shopping at dealerships. Will be back soon.
Ainsley is the best.
Ainsley treats everyone with the utmost respect. Love her interaction with all the customers bringing vehicles to be serviced. Keeps us all updated 👍😊
Bobby Miller has always been very accommodating, and super nice. He is a major asset for Big Star Cadillac. I have been dealing with him for many many years.
Great customer service. Job gets done quickly and everyone is always so pleasant. Every visit big or small was fixed to full satisfaction.
It was good experience, good service, good people. Did not take to long to service the car.
Best experience I have had at this and any cadillac dealership since I have had my car. Lee is a pleasure to deal with. Actually seemed to care that my car was in 100% working order. He kept me up to date and answered all my questions. I have been using Classic in Galveston and was told it would be a week before they could assess the problem (after i dropped the car off). I switched to Classic after a not so good experience at Big Star. Have been looking for an SUV and was not looking at cadillac. Might have ...
Awesome place George Castillo made it happen instantly with no hard pressure,very professional and honest
She is great and efficient. Very nice and helpful. She always takes care of me and works hard
Really good, nice waiting area, good attention to the costumer keep up the good work
Mr. Lee Velasquez, excellent customer interaction person. If this was a place where they worked on ALL vehicles, my Ram truck would be there for repairs.
Ainsley is attentive when my vehicle is in for service! I always appreciate her excellent attention to detail.great job once again Big Star
Service/dealership looks very nice since the remodel. The place looks awesome and very clean.
Wow! What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while maintaining the utmost professionalism. David Bukrinsky impressed us with his extensive knowledge and genuine willingness to help. Sales greeter Rachel Ruiz went above and beyond, making us feel comfortable, welcomed, and well taken care of. Kelly Wilson, the sales manager, was honest, straightforward, and answered all our questions with integrity, which we truly appreciated. And last but certainly not least, Kevin Sonnier, the “Boss,” made us feel genuinely valued with his warm and welcoming demeanor. We ...
Very easy to work with and had great customer service would definitely recommend her to anyone looking for a vehicle
I dropped my vehicle off and it was serviced in a very timely manner. The carwash could have been better but it is okay
Phillip Conner Our sales rep was outstanding. He answered all our questions and was very professional.
Great service, attends your needs, always an smiling face, very clean environment, always asking how they can help
My sales person was very patient very thorough very friendly but once we were all ready to about to make my deal, I realized I had looked at the wrong payoff value from my bank and was about 8000 short. He was very cordial very polite. Bless his heart. I felt like I’ve taken up a half a day But since then I have been preapproved through my bank for 42,000 with a 645 payment which is $10 less than I have now so at least I know what I’ve got and I’m so sorry I took this time because he ...
I am very satisfied with the service provided by Big Star Cadillac and am impressed with the professionalism and courtesy shown to me. Well done!
Service at Big Star Cadillac is excellent. Bobby is kind and efficient, which makes the process from start to finish a pleasant experience. Thank you Bobby!
The dealership has always been very efficient, reliable and accommodating as well as comfortable. Tha new renovation is amazing.
Wow! What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while maintaining the utmost professionalism. David Bukrinsky impressed us with his extensive knowledge and genuine willingness to help. Sales greeter Rachel Ruiz went above and beyond, making us feel comfortable, welcomed, and well taken care of. Kelly Wilson, the sales manager, was honest, straightforward, and answered all our questions with integrity, which we truly appreciated. And last but certainly not least, Kevin Sonnier, the “Boss,” made us feel genuinely valued with his warm and welcoming demeanor. We ...
Great service and friendly people.
Christian was Awesome to work with. Answered all my questions and keep meet up to date through the whole process
Excellent! Big Start assessed the minor problem with my Cadillac and promptly ordered the part needed. Installation was even quicker than I expected! Kudos and keep up the great work!
I purchased my 2024 Cadillac lyric about six or seven months ago from Big Star Cadillac. so far I've been extremely pleased I'll give big star an overall rating of 4.8 there's always room for improvement my wife and I was very pleased with our salesman Victor very nice gentleman professional and knowledgeable honest and answered all our questions to the best of his ability finance department amazing sorry forgot the gentleman's name but he's outstanding too Mr Daniel and Mr Isaiah in service give him a pay raise. Thanks good job so far PS I passed ...
The sales person, the finance person, and the young lady who delivered the vehicle to us were outstanding, and made our experience with Big Star Cadillac an absolute pleasure an extremely positive experience!
Albert was very nice and helpful. Took good care of me and helped me out when an unexpected problem was discovered on my vehicle.
I JUST PURCHASED 2024 CADILAC XT4. SO FAR IAM HAPPY WITH THE PROCESS WILL SEE IN THE FUTURE IF INEED ANY SERVICE OR REPAIR
Lisa is super!
Big Star always takes care of my needs when I come in. Lisa is the best sales person ever.
Big Star Cadillac made it easy buying our 2021 Cadillac and again with our 2025 Cadillac! Definitely great and easy to work with!
This is a great dealership. I would recommend people to come here every time. They get you in and out.
It’s well organized, clean and efficient with professional and courteous agents.. Scheduling is flexible and very accommodating with pickup and drop off options:
Always available when needed. Useful, convenient and strategically located for those of us in the community.
Best service Thank You
The service team at Big Star always does a fantastic job! Always timely and efficient!
Everyone is aways polite and the dealer ship is aways clean and nice Bobby is aways really helpful
Top of the Day Thanks for your assistant with my vehicle you were right on time and kind God Bless🙏
Great service! Very helpful thank you very much. take good care of they customer always.
Ainsley is a pleasure to work with service. Big Star creates a nice environment at their dealership.
My advisor’s professionalism made me feel good about choosing Big Star to service my vehicle.All my questions were treated with respect & care! The wait time was exactly as explained upon my arrival.
Great service
I like the dealership, but sometimes you wait a long time for your car to be ready.
Lee is very helpful and professional. The dealership is very clean. I will definitely be coming back for future service.
Great service, very professional and efficient. Friendly and helpful.love the new waiting area and facilities
Isaah is super helpful and makes it easy to deal with. Never have an issue with his service.
Very informative and patient. Just a regular guy, didnt act like a car salesman. Grateful for his attitude and patience. Only complaint was I bought this car for my wife for Christmas, since it was a surprise, I didn't know she wanted the black rims on it. Haven't been able to trade out the chrome rims for the black rims, but I guess it was my fault since I did not negotiate this before closing the deal.
No, you’re over charging for cars like back in the pandemic. There are other dealers that do not over charge above MSRP. Only reason. Otherwise, the staff was all friendly.
My sales rep Cassandra help me find the right car for me and I appreciate her professionalism.
Very helpful and got me a good deal, did almost everything through phone saved mevalot of time
Rochan was very helpful in the purchase of the Cadillac XT4 at Big Star Cadillac
Customer service was great. Upon arriving, I was met quickly by Matt on the sales floor and taken to the car which had already been parked out front. The test drive went well and I was able to complete the purchase within ~2 hours of arriving. The car was not able to be taken home that day but I was given a very nice loaner car and the car I bought was delivered to my house the next working day. Overall it was a great experience compared to other dealers I have visited recently.
I bought an Escalade ESV from the dealership on Jan 4th and the whole experience from start to finish was very satisfying. Overall staff at the dealership is very helpful but I was helped throughout by Mr. Victor Rivas and I must say it was a pleasure meeting him, talking to him. He is not your average pushy sales guy rather it was so easy to connect with him and he is very understanding to cater exactly to your needs. I highly recommend him and his services for any prospective buyer so that they can leave the dealership not with ...
Wiem was very professional and very helpful in making this an easy purchase. I appreciated that she was not pushy and she even found a similar car for me to evaluate before I made my choice. I would highly recommend her to a friend or colleague.
Good and fast service even without an appointment. Good place to go to for service on your vehicle.
Appreciate the good service and the updates on what service will be necessary on the next visit. Thank you Jose.
Very helpful and informed staff I was extremely impressed with their professionalism The show room and facilities were very clean
Mark Mauricio and Mike Pierce went above and beyond! Made the process buying our vehicle simple for out of town buyers!
They alwas take good care of us everytime we bring our XT4 in for service. I would recommend Big Star Cadillac dealership to anyone needing service on their vehicle.
Isaiah is always very helpful.
Great service. Service advisor was great and had vehicle washed and ready to go quick.
I love the car I bought, yet I felt rushed and didn’t receive complete information about the car’s equipment, options or features. I don’t quite understand how everything works. I regret not asking for more detail especially since I wasn’t provided any paperwork.
My advisor is always helpful and has good communication with me when i go to service
David is detail oriented. Works with the customer. He truly listens to the customer and works with them. He was a pleasure to work with
We had a great experience. I want to thank Charles for helping us. He went above and beyond my expectations. I totally recommend this place.
Great Service, Benito was always very helpful and professional. Dealership was clean and everyone was friendly .
When I first arrived there was no one to help me. Waited a few minutes then stopped one of the sales people. About that time the receptionist arrived. From that point on, things went well. Just not a good first impression.
Excellent Service! This was my very best car experience ever. From beginning to end Mr. Charles Jackson (our sales representative) was there to give us the best experience with purchasing a new vehicle. Mr. Jackson was very knowledgeable of his product, very attentive of our needs, and on top of making our car experience a smooth transaction. He kept us informed of every step of the process. I will recommend to my anyone, plus my family and friends if their in the market to purchase a new Cadillac please visit Big Star in Friendswood, TX near Baybrook Mall. Look for ...
Everything was quick and easy, staff was great felt like i was talking to friends.
My cadi lady is the best! The customer service is always so friendly and helpful!
Best service ever Always got good customer service. Cars are always well taken care of
David is a wonderful sales person ! He made the whole experience very easy and enjoyable. He worked within the perimeters needed. Thank you
We were admitted quickly and did not have to wait in line. Car was repaired and returned same day.
My cars problem was diagnosed very accurately. The work was completed to my complete satisfaction.
Both answered all my questions and helped me in finding the right vehicle for my needs.
Above and beyond as they always do! Love this dealership. Bobby was an outstanding help
I saw the Cadillac XT4 online, went to the dealership and purchased the vehicle at a good price quickly and easily. David was very knowledgeable about the vehicle, listened to what my wishes and was able to close the deal I wanted.
Very helpful very please
Jose made the process getting my oil changed easy and smooth. Great customer service and very knowledgeable.
Brian at Big Star Cadillac is absolutely amazing! He was able to get all the paperwork on our vehicle sorted, regular maintenance done, and all other work that was need on the car in one trip. He made sure our vehicle was returned washed and vacuumed. He is very helpful, and resourceful. If there's anything you need at Big Star Cadillac, definitely ask for Brian.
A+++ Experience with Mark Mauricio and Mike Pierce! They went above and beyond and made this car buying process super simple, especially for someone out of town! They definitely have a customer for life!
Jason Ramsland Went over and beyond to help our daughter get into her Honda pilot. There was some issues with the headlight and he put her in a loaner twice because there was some problems. He sent it to Honda and they replaced the headlight. Best experience we have had so far with a dealership. Hopefully we will have the pleasure of working with Jason again in the future.
Ansley has always taken care of me in a professional manner and she keeps me abreast of what is going on with my vehicle. The service this last time was fast and l was up and running again. I appreciate that.