Customer Testimonials
Had the absolute best car-buying experience this evening! Scott was fantastic!! He was very friendly, took us to exactly what we were looking for, and was patient with us when we were trying to figure out what we wanted to do. Scott was helpful every step of the way and treated us like family the entire time. I'll be sending everyone I can tell to see Scott at Big Star Cadillac!!! Thank you, Scott!!!
Albert is top notch and goes above and beyond to make sure all our needs are covered
Purchasing a vehicle from Mario was the best decision. He is always available when I need help or have a question. It’s rare to find that type of customer service in this day and age.
From the moment I walked in I was greeted and listened to. Mario is extremely knowledgeable and courteous. I have never dealt with that level of care at any other dealership. I highly recommend.
Our sales rep, Matthew Purvis, was outstanding. Very straight forward and met all of our needs. Highly recommend this location.
They did everything in their power to avoid talking to me in person, preferring text. When I called, the call screener did everything in their power to keep me from talking to my service advisor. She said I can look up the status of your vehicle. The answer was simply from them. It’s not ready with no color. I worked hard to try to figure out how to talk to someone there to figure out why it was taking so long to fix my car. In addition in the four or five days, the car was in the shop, ... Read More DealerRater - Nov 12, 2026
Mark was fantastic! He went above and beyond on all counts during the purchase of our Cadillac Escalade. Mark, took the time to ensure we were 💯 happy with our purchase even after the purchase. I will definitely recommend him and purchase my vehicles in the future from Mark
Had an appointment for an oil change at this location and sat there for three hours waiting for an oil change. I thought Cadillac was known for their service! When you have an appointment shouldn’t take more than 45 minutes to get an oil change otherwise what is the point of an appointment. Seen there was no respect of my time. Come on do better Cadillac!
First time Cadillac owner and the sales and service departments were outstanding , very professional group
Everyone was easy to work with, transaction was quick, and stress free. Will come back in the future!
Kayla was fantastic. I will refer her many people. She is the best!!
Everyone was very nice and accommodating. The wait was not bad at all.i would recommend them for your Cadillac needs.
I had a great experience at the Cadillac dealership. Mario and staff was friendly, professional, and helpful throughout the process. I’d definitely recommend them!
Great customer service super helpful! Made my car buying experience smooth, easy and stress free! Very happy with my experience.
At Big Star Cadillac, they’re very friendly and helpful with all the questions I had and throughout the entire process. Angela was very knowledgeable in the features of the vehicles and different options available. We’ll be back to see her again!
Beautiful inventory of vehicles! My salesperson Weim Head was very professional, knowledgeable and asked a lot of questions to make sure I got the car that was the perfect fit for me!
I just bought a Mustang and the entire process was absolutely seamless. My salesman, Matthew, was excellent to work with—knowledgeable, professional, and zero pressure. Keith finance department was just as great and handled everything efficiently. I was in and out of the dealership in only 45 minutes! I highly recommend this team if you want a fast, easy, and stress-free buying experience.
Amazing seevice George was outstanding. He will be 100 with you. Enjoyed my experience
Everyone we had any contact with during the search and down to the purchase treated us with professionalism and courtesy. Highly recommend this dealership and its people. First Class!
Angela was very professional and knowledgeable about the product line as well as the options with every trim level. Treated us with utmost respect and understands the meaning of a great customer experience. Thank you Angela!
Great experience, they didn't try and pile on extras with a bunch of pressure. Would buy from them again.
We loved working with Angela D! She made the car buying process less stressful and didn’t run us around with sale pitches. Would definitely recommend her when buying from Big Star.
Aimin Naaj was very courteous and helpful. He made the process smooth and easy.
Mark did a great job making sure he got my wife and I the best deal possible.
GEORGE was amazing during our process. He made everything so easy. He made sure we was satisfied with our purchase . Our process was so simple, and quick. We will be back in a few months to purchase another vehicle with George.
Friendly no high pressure sales. Made a stress free transition. Definitely will come here again and buy from Aiman.
⭐ BIG TIME SCAM – VERY DISAPPOINTING EXPERIENCE!
I had an absolutely terrible experience with Big Star Cadillac.
We agreed on a monthly payment of $2,000 for an Escalade IQ. I drove all the way from Sugar Land to pick up the vehicle, only to be told at the last minute that the payment had suddenly increased to $2,167.
Their excuse was that there was a difference between purchasing under a company name versus a personal name. The problem is that I had already clearly discussed this with the salesperson beforehand. This was not new information, and it should have been addressed before asking ... Read More Google - Oct 31, 2026
Avoid Aiman at Big Star Cadillac of Houston. The dealership as well. I’ll never consider doing business with them or their affiliates again.
We were shopping two brand new Escalades and had a 2027 quoted at Sewell. Aiman called and told us he had the exact same cars and that his GM would beat Sewell's price. I specifically asked for the numbers before making the drive because they're far away — he refused to send anything and just kept saying "no worries, you have my word on it" and that the cars were ready.
We drove an ... Read More Google - Oct 30, 2026
Happy with the level of customer service received by Ansley the service advisor she was patient, kind and listened to my concerns. She even offered a car detail and fuel refill ,something the other advisor never offered despite spending almost four grand at my previous visit .
Everyone from start to finish was amazing! Ty was my salesman. Great experience overall!
Ty Foley is a helpful sales person & I recommend him if you're looking for a Cadillac. He assisted me in the past and I had a great experience.
I had a great experience working with Ty. He was professional, friendly, knowledgeable, and very helpful throughout the entire process. He took the time to answer all my questions and made everything smooth and stress-free. The excellent customer service really made a difference. I highly recommend working with him especially if you're looking for a great car-buying experience. Thank you for your outstanding service!
⭐⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience at Big Star Cadillac! Ty, the salesman who assisted me, was extremely kind, respectful, and knowledgeable about the vehicles he showed me. He took the time to explain the cars and made the experience enjoyable and comfortable. Big Star Cadillac is doing a great job hiring employees who genuinely care about their customers. Young men like Ty, who demonstrate kindness, professionalism, respect, and a strong knowledge of their products, are exactly the kind of employees every business needs. I hope management recognizes the value he brings to the company because his customer service truly stood ... Read More Google - Oct 24, 2026
Turning Dreams into Reality one Jeep at Time ! They are more than a dealership..They are a True Family....
I had a great experience working with Ty. He was professional, friendly, knowledgeable, and very helpful throughout the entire process. He took the time to answer all my questions and made everything smooth and stress-free. The excellent customer service really made a difference. I highly recommend working with him especially if you're looking for a great car-buying experience. Thank you for your outstanding service!
I want to start by giving a special thanks to both Kayla and Keith for their help. My grandmother was in need of a vehicle and was looking for a Lexus (2019 RX350L) with specific options. We spent quite a bit of time searching and finally found a well optioned version of the model she was looking for. Kayla helped her with deciding which of the two on the lot was a better buy, she went above and beyond in showcasing the features for my grandmother and really did get a headstart on everything. Not only did she help with ... Read More Google - Oct 20, 2026
Luis and Big star Cadillac made my out of state buying experience the best ever. Communication and responsiveness was one of the best things of dealing with Luis and Bigstar Cadillac. Everything moved along with precision. From Lii you s to his sales manager to the finance manager all paperwork was flawless. The-online tools are easy and very intuitive to use. I would highly recommend purchasing from this dealership. I know on any future purchases I'm looking at there inventory first id recommend contact Bigstar Cadillac and luis.
Be sure to request George
If you're in the market for a car, Big Star Cadillac is worth checking out! I highly recommend working with Ty Foley if you're looking to purchase a vehicle! He's professional, knowledgeable, patient, and genuinely takes the time to help make the car-buying process as smooth as possible. He makes you feel comfortable, answers questions, and helps you understand your options without making the experience feel overwhelming. His customer service and dedication really stand out. Thank you Ty for helping my brother get his new car!
Ty Foley was amazing. Most pleasant car buying experience I've ever had. Go see Ty for all your car buying.
Matt Purvis is an amazing salesman and I'm happy to call him my friend. He made the buying and financing process seamless. Highly recommend Big Star!
George deserves more than five stars!! He’s the best thing Big Star has to offer besides the great cars. Make sure you ask for him when you go but one of their wonderful cars. I just bought my third one from this dealership and this was by far my best experience.
Came in for a test drive and just to get some information and Ty was very helpful, informative and made sure we were taken care of
Service needs to really improve! Appointment for 10:00 it's now 3 hours later. I was a waiting customer and they put it as drop off. Finally after 2 1/2 hours I went and checked and ops! sorry! then they skipped the wash. And mixed up change Fob battery for car battery. Not a happy customer.
Overall the dealership was respectful and professional. They answered all my questions and concerns with respect.
I had a great experience working with Blanca! She was extremely helpful, friendly, and made the entire process smooth and stress-free. She answered all of my questions and made sure I was happy with everything. I truly appreciate her excellent customer service and would definitely recommend Blanca to anyone looking for a new vehicle!
The Wait Time for service is ridiculous, I had an appointment at 8:30 in the morning and car is still just being worked on at 10:07 AM. What was the point of having an appointment if the car gets fixed whenever? Last time I waited for over three hours, so let's see how long this one takes.
I recently contacted Big Star Cadillac regarding a 2025 Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end.
The interaction started poorly. Ty initially contacted me by text without introducing himself. I had to ask several times for his name before he finally provided it. His responses to my questions about the vehicle’s ownership history and outstanding safety recall also came across as dismissive rather than helpful.
I explained that I was interested in trading my Porsche Panamera and wanted to establish whether we were reasonably close on the numbers before making ... Read More Google - Sep 21, 2026
I recently contacted Big Star Cadillac regarding a 2025 Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end.
The interaction started poorly. Ty initially contacted me by text without introducing himself. I had to ask several times for his name before he finally provided it. His responses to my questions about the vehicle’s ownership history and outstanding safety recall also came across as dismissive rather than helpful.
I explained that I was interested in trading my Porsche Panamera and wanted to establish whether we were reasonably close on the numbers before making ... Read More DealerRater - Sep 21, 2026
We informed salesman that we are buying a vehicle for Turo and we were not told that vehicle has open recalls with remedy and now we can not use this vehicle. We want to return oe exchange this vehicle
I live in Dallas, but I buy all of my Escalade V ESV’s from Big Star Cadillac. My previous salesperson does not currently sell cars and I was introduced to Mark. Since I’m not local to the dealership, I had to rely heavily on Mark’s expertise and his overall knowledge about the process of delivering a car to a customer that’s in a different part of the state.
Mark was very very attentive to all of the details and familiar with the complexities of the deal. My car was a special order and Mark had everything ... Read More DealerRater - Sep 18, 2026
At Big Star Cadillac. This is my husband third time putting his car in the shop at This Dealer they have never gave him a loaner while his car is being fixed, which is ridiculous.
Every time I Complain They Don’t Care!
How can my husband Go to Work to Pay for them to fix it With NO TRANSPORTATION
The advisor Isaiah is no help at all whenever you drop your car off make sure you have an advisor that will help you know your situation and try their best to get you a car!!!!
It’s a car ... Read More Google - Sep 11, 2026
At Big Star Cadillac This is my husband third time putting his car in the shop at This Dealer they have never gave him a loaner while his car is being fixed, which is ridiculous. Every time I Complain They Don't Care! How can my husband Go to Work to Pay for them to fix it With NO TRANSPORTATION The advisor Isaiah is no help at all whenever you drop your car off make sure you have an advisor that will help you know your situation and try their best to get you a car!!!! It's a car ... Read More Yelp - Sep 11, 2026
If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!
Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.
Luis is one the best salesperson I have ever had the courtesy to work with. I told him what I wanted and the price I wanted to pay snd this man was able to get me the best deal possible. Not many salesmen at a dealership can deliver like he did. And then he even delivered the color to me as I live in san antonio. I was abke tonconoelte everything online and didnt even have to step foot in the facility. We communicated efficiently thru text and phone and sealed the deal within 12 hours. It was super smooth and ... Read More DealerRater - Sep 10, 2026
Mark is an excellent salesman. He helped me get into the corvette I really enjoyed my experience buying this car. I was totally explained everything and enjoyed our conversation. He is an awesome person.
I’m very pleased to say Aiman gave me a very quick and easy experience , knew exactly what I needed and even offered me pizza , a very enjoyable personality 10 out of 10 will recommend and will be coming back to perchase another vehicle in the future with him .
⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE
I would NOT recommend Big Star Cadillac based on our experience with their title department and the way our paperwork has been handled.
It has been well over 30 days, approaching 45 days, and the required title paperwork still has not been properly sent to Florida. After all this time, we discovered that paperwork has apparently been sitting at the dealership without being processed or sent where it needed to go.
This is completely unacceptable for a Cadillac dealership. When a customer purchases a vehicle, especially an out-of-state transaction, properly processing and forwarding the title paperwork is one ... Read More Google - Aug 25, 2026
Went to Big Star Cadillac to see about getting out of my BMW suv and into a nice new Escalade. Pulled up to the dealership and they had several outside on the lot in various colors. But apparently all the cars on the lot are sold because they don’t seem to be attempting to sell them. I walked into the showroom and no one said a word no greeting no hello nothing. Even after spending some time looking at the showroom cars and several salesmen walked by without even a look or a can I help you. I guess ... Read More Google - Aug 24, 2026
Really Not what I expected trying to low ball me
I had the absolute best experience at Big Star Cadillac, and it’s all thanks to Thomas and Mario! From the moment I walked in, I felt like I was being treated with true luxury. Thomas made the entire process smooth, exciting, and stress-free. He was knowledgeable, genuine, and had such a fun personality that made this an amazing experience. Mario was wonderful to work with as well while Thomas was unavailable. They made a great team and were both a true pleasure to work with.
It was such a pleasure working with George, he made us feel comfortable and wasn't pushy. Would definitely purchase another car from him in the future. Thanks George!
Thomas was very proffesional.and helpful. When he got tied up with customers he provided me with another helpful sales rep. to get my transaction completed. Overall very satisfied with both their assistance.
Horrible experience trying to buy a vehicle from this dealer. Jason and their manager refused to remove a protection plan that I did not want to purchase. Really thought they weren’t going to be the typical scammy dealer but I was obviously proven wrong. If you’re making profit with the protection plan then just advertise the vehicle at that price. Don’t trick/lure customers with a lower than actual price. I would put 0 stars if Google would let me.
They need better systems to sell cars they advertise for online consumers. How can you make an appointment for someone to test drive a car and the car is not even on the lot? There's not much more I can elaborate on a place that I can't even test out their merchandise or product. The manager tried to smooth things over, but I believe first impressions are everything. Although grace should be extended because people are human, I do think it is only right to inform future consumers to verify with an actial salesperson that works at Big ... Read More Yelp - Aug 4, 2026
I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days.
I’m extremely happy with my new car ... Read More DealerRater - Aug 3, 2026
Isaiah Rodarte in Service & Mario Paniagua in Sales always go above and beyond to help me when I need it. They are very customer oriented and much much appreciated!!
Naaj was honest person on the deal. He picked me at the airport and the deal was smooth. I was coming from Brownsville. He kept his word on the deal. Kudos!
Recently purchased a 2 year old used cadillac. I drove 8 hours to pick up the vehicle. They were adamant that the plad system had to be paid for when buying the vehicle. On star does a better job than this system. Also while cleaning my car, I found the device hanging from under the dash. I removed the device easily and called to have the system canceled but was told it can not be canceled. So I paid over $1,500 for a system that didn't work well or properly installed. I recommend not paying for the plad tech system and have ... Read More Google - Jul 24, 2026
Mauricio made the purchase of our Escalade an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us informed throughout the entire process, answered all of our questions, and made what could have been a stressful purchase incredibly easy. His honesty, attention to detail, and exceptional customer service truly set him apart. We couldn’t be happier with our new Escalade and highly recommend Mauricio to anyone looking for a seamless, first-class vehicle buying experience. Thank you, Mauricio!
I want to share several experiences in regard to service. The buying of the car is mostly seamless because they want you to buy their car. But after that…
1) No one should sit in a waiting room for 2.5 hours for an oil change and tire rotation ( those take 45 minutes based on Take Five and Discount Tire times). Times need to be shortened especially for those making appointments
2) Stop overbooking and that will reduce the wait times
3) Promising to clean/wash car and not doing it
4) Unable and unwilling to take feedback from customers
5) Manager of service department didn’t bother ... Read More Google - Jul 22, 2026
Attentive and welcoming environment and great customer service. Clean and tidy facility. Good welcoming staff
Thomas was incredible. He was so patient with me, and he never pressured me in any way. I highly recommend working with Thomas for all your car buying needs!
Estoy muy contenta por cómo nos atendió , y nos ayudó y explicó todo. Aún si tengo una duda solo le hablo o mando mensaje y me sigue ayudando , gracias
This is the second vehicle purchased from this dealership. Efficient and professional service makes the difference.
The dealership staff is very welcoming and helpful! Wonderful experience overall. Luis Escobar was great, he explained everything in a detailed manner, showed patience and lots of effort to get me exactly what I was looking for!
Luis was very kind and attentive! He understood we were in a hurry and he did everything he could to help us in such little time to make sure we drove off in our new car that night! I would definitely recommend him to family and friends!
⭐️⭐️⭐️⭐️⭐️
I want to give a big thank you to everyone at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over the years, and there’s a reason I keep coming back. They always work hard to put together a great deal and make the entire process as smooth as possible.
A special thank you to General Manager Mr. Mike, Sales Manager Mr. Iriam, and Ms. Lisa in Sales for the outstanding customer service. I really appreciate the time, effort, and ... Read More DealerRater - Jul 4, 2026
Mark was extremely helpful and understanding, especially since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg Smith
Blanca provided exceptional service, made everything easy, and exceeded all my expectations. Great service. Yup
I can’t say enough good things about my experience with Victor and Big Star! From start to finish, he made the entire car-buying process unbelievably easy and stress-free. As a woman, this can feel like a daunting purchase to navigate, but he, and all of the Big Star staff, made me feel comfortable. I really appreciated his professionalism in his communication, attention to detail, candor, input, and listening. Hard to find in any salesperson.
If you’re looking for someone who genuinely cares about his customers and makes the experience seamless, I highly recommend working with Victor. I will ... Read More DealerRater - Jun 22, 2026
Thomas and the dealership were exceptional—professional, honest, attentive, and made the entire car-buying process seamless.
This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market.
Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it!
Had a recommended break fluid flush on my XT5 Cadillac everything went well Lee was my service advisor great job no issues
Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike!
Just got a vehicle from here and not even a couple weeks of having it I got a check engine light with 7 codes. 2 for the engine and 5 for the brake system. If the car was "certified" why am I having trouble this early? Also, get told to wait and they forget about you unless you bug them.
As soon as we walked in we had the salesman greet us and were ready to help out with what we were looking for!
It says big star Hyundai is definitely a one star everyone here looks like they on vacation doesn’t look like they’re working. Everything takes forever slow. You could try to come here on your hour lunch break and get something that’s 20 to 10 minutes and it’ll take them 3 to 4 hours just the worst service ever very slow and everyone looks sickly and bad and it’s very very dirty.
Mark was responsive, courteous, and accurate. What else does one need or expect from salespeople?
Honestly I love this dealership, this is the first time I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I feel like I just feel very dismissed from him. We used to chat all the time but last time I came in, I couldn’t even get a single hello when he is the one I felt most comfortable to go to since he was the person I met first.
I am not a complainer, quite the opposite. But my purchase experience was the very worst I have ever had with a motor vehicle dealership. And as info, I was a motor vehicle dealer for 31 years.
I purchased a vehicle from them online. No big deal. I’ve done it often with no problems. But when I got the invoice they had added over $5000 of dealer add-ons that I was never asked about or informed of, to wit: clear-coating, some bogus security system (the vehicle already had one through the manufacturer) and prepaid oil changes (I live 700 miles away).
When ... Read More Google - Jun 8, 2026
Worst experience ever i bought a vehicle since 3/20/2026 until now my car is not registered since then i call everyday deferent excuses every time im driving without a sticker since then I’ve been transferred to 3 deferent employees all what i get is promises and still waiting
Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.
I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.
Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!