Customer Testimonials
I had a great experience working with Blanca! She was extremely helpful, friendly, and made the entire process smooth and stress-free. She answered all of my questions and made sure I was happy with everything. I truly appreciate her excellent customer service and would definitely recommend Blanca to anyone looking for a new vehicle!
Thank you ty for helping me get my dream car , very polite , kind and honest , 2020 xt5 sport !!
Mr.George and his team at Big Star Cadillac are Awesome, we recommend them to everyone. Thanks big star.
The staff was absolutely amazing and so helpful! We got a great deal and had a great experience! We will buy all vehicles from there from now on!
I recently contacted Big Star Cadillac regarding a 2025 Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end.
The interaction started poorly. Ty initially contacted me by text without introducing himself. I had to ask several times for his name before he finally provided it. His responses to my questions about the vehicle’s ownership history and outstanding safety recall also came across as dismissive rather than helpful.
I explained that I was interested in trading my Porsche Panamera and wanted to establish whether we were reasonably close on the numbers before making ... Read More DealerRater - Sep 21, 2026
I live in Dallas, but I buy all of my Escalade V ESV’s from Big Star Cadillac. My previous salesperson does not currently sell cars and I was introduced to Mark. Since I’m not local to the dealership, I had to rely heavily on Mark’s expertise and his overall knowledge about the process of delivering a car to a customer that’s in a different part of the state.
Mark was very very attentive to all of the details and familiar with the complexities of the deal. My car was a special order and Mark had everything ... Read More DealerRater - Sep 18, 2026
I can’t say enough amazing things about this dealership. When I was 16 years old I purchased my first 2015 ATS Cadillac from Gary. He showed me that day the value and meaning of owning a Cadillac and how to properly care for one. I worked so hard for that car, I listened to every piece of advice that he gave me! A few years later we had a Hurricane and my car was totalled out. The next week I went back to this same dealership and Iriam helped me purchased my next Cadillac a 2015 ATS but it was all grey. ... Read More Google - Sep 16, 2026
Wanted to give Ty Foley at Big Star Cadillac a shoutout for his professionalism, kindness, knowledge and patience. My family stopped by to look at a vehicle after a busy day. He was friendly and patient with us. I wasn’t sure on the decision to finalize the deal that day and he was understanding of the situation. We wanted some time to think it over. We decided to go ahead with the purchase. Ty has been very helpful and walked us through the process with any questions we had. I couldn’t be happier with him or the staff ... Read More Google - Sep 15, 2026
From beginning to end the experience for a vehicle purchase was extremely easy. Even though the original vehicle I seen online wasnt here, they made it right by having the same vehicle with a few more upgrades. George Castillo was an amazing person, he was so helpful and nice in this process as a salesman. Steve the manager made the deal 👌🏽. Highly recommend this dealership.
If we could give Mr. Mark 10 stars, we definitely would. We had a great sales experience. He had us in and out of the dealership, explained everything very well, and answered all of our questions without hesitation.Highly recommend him and big star cadillac!
Willing to listen and accommodate. Made the buying process easy. Was very friendly and helpful.
My purchase of a Chevrolet Corvette. It was awesome and Mark M was the best salesman I could have asked for. He made sure that I was at ease with the purchase.
Great experience! Ty made me a great deal and was fantastic to work with! Highly recommend!
Luis is one the best salesperson I have ever had the courtesy to work with. I told him what I wanted and the price I wanted to pay snd this man was able to get me the best deal possible. Not many salesmen at a dealership can deliver like he did. And then he even delivered the color to me as I live in san antonio. I was abke tonconoelte everything online and didnt even have to step foot in the facility. We communicated efficiently thru text and phone and sealed the deal within 12 hours. It was super smooth and ... Read More DealerRater - Sep 10, 2026
Mark is an excellent salesman. He helped me get into the corvette I really enjoyed my experience buying this car. I was totally explained everything and enjoyed our conversation. He is an awesome person.
Ty Foley was absolutely phenomenal! I think I’ll come back to Big Star for next vehicle. They took a lot of time and patience with my elderly mother to make sure she was comfortable and happy with her purchase. She left with a huge smile on her face.
Ty Foley was top notch. He went above and beyond to work with us.
Service was great. Quick and seamless process buying a car. Listened to my wants and needs and went above and beyond to provide them for me!
Mehn Mehn Mehn (African) The “Best Car Dealership, Best Customer Service, The Best. 34 years in this Great Country, 11 years in Texas and had Never Experienced Such Excellent Customer Service. From the phone call , to meeting my Personal Customer Service Agent(Matthew). Meeting with the Financial Agent. And to top it off, my 2020 Cadillac was delivered at my home. Thank you. Big Star for giving me my Dream Car..
Wasnt too impressed with their inventory, or ability to procure certain vehicles and.or models. Nothing negative, just not impressed.
I was having trouble with my Cadillac and wanted to speak with a sales representative, just to understand the car a little bit more. Ty was very helpful and after our interaction I felt very comfortable and confident about the vehicle I chose.
The best buying experience, ever.
Excellent service very professional and catered to my every want when it came to the vehicle that I purchased
These days, going to used/pre-owned car dealerships can feel arduous and unnecessary for some of us; however, I can truly say that the process at Big Star Cadillac was one of the smoothest and fastest (minus the inevitable waiting that happens at dealerships) that I’ve ever had! Casandra and Blanca were excellent advisors with personalities that really stood out and made me pleased to buy in-person. The GS Manager even personally introduced himself to answer very specific questions about the vehicle about which he had intimate knowledge. Definitely one of the better car buying experiences I’ve had ... Read More Google - Aug 29, 2026
Easiest car purchase I’ve ever had. Blown away by how good the buying experience was at Big Star. “Hey I need a car but I don’t want to spend my Saturday at the dealership with my 5 kids.”
No problem - Wiem was my salesperson. She sent the car to my house (30min away) for a test drive. She matched ANY other Cadillac dealership on price. Then she had the car delivered with an hourlong tour of all the features. I can’t imagine an easier car purchase. Deyme did a great job with drop off and walk through. ... Read More Google - Aug 29, 2026
I’m very pleased to say Aiman gave me a very quick and easy experience , knew exactly what I needed and even offered me pizza , a very enjoyable personality 10 out of 10 will recommend and will be coming back to perchase another vehicle in the future with him .
We had a great experience at Big Star Ford,and we couldn't be happier with our Cadillac Escalade. Ty Foley and Angela Davis were wonderful to work with. They were friendly, professional, patient and knowledgeable,and they made the entire process easy and comfortable. The whole team was welcoming and treated us with respect throughout our visit. It's not every day you come across people who genuinely care about making sure their customers have a great experience .we truly appreciate everything Ty, Angela, and the Big Star Ford team did for us .We love our Escalade and will ... Read More Google - Aug 29, 2026
We had an outstanding experience with Ty Foley, Angela Davis, and the entire team at Big Star Cadillac. They were friendly, professional, patient, and extremely knowledgeable throughout the entire process of purchasing our Cadillac Escalade.
We had a less-than-positive experience with Lexus the day before, so we were especially impressed by how welcoming and helpful everyone at Big Star Cadillac was. From start to finish, we felt valued and well taken care of, and we are very pleased with our decision to purchase from Big Star Cadillac.
A huge thank you to Ty, Angela, and the rest of the staff ... Read More Google - Aug 29, 2026
Ty Foley provided excellent service he was attentive to all my needs and wants and worked very hard to get me what I wanted. Big Star Cadillac has an incredible team
Bought a Escalade iq 3rd Cadillac purchase from the same dealership this one was purchased June 30th to be exact, mark mauricio like always exceptional but I always want the best deal so here comes
“ Steve sons “ the boss man went above and beyond and got me the impossible deal shook hands all golden vehicle had minor issue / software update service got it handled all good fast forward I run into another issue I reached service and got an appointment it did my eye brows vehicle having another problem I don’t know why I decide to reach STEVE via ... Read More Google - Aug 25, 2026
My salesperson Tommy was top notch. Very knowledgeable. Highly recommend him and this dealership.
Tommy was amazing! Very attentive and extremely knowledgeable. I’d highly recommend him and this dealership.
Been here twice and its always a breeze getting everything taken care of. The customer service from the service department team at the front desk is top notch!
Thank you, Aiman, for making my car purchase such a great experience! You definitely earned 5 stars! ⭐⭐⭐⭐⭐
I had the absolute best experience at Big Star Cadillac, and it’s all thanks to Thomas and Mario! From the moment I walked in, I felt like I was being treated with true luxury. Thomas made the entire process smooth, exciting, and stress-free. He was knowledgeable, genuine, and had such a fun personality that made this an amazing experience. Mario was wonderful to work with as well while Thomas was unavailable. They made a great team and were both a true pleasure to work with.
Amazing I have an amazing experience. Very good Everyone was helpful I am so happy
It was such a pleasure working with George, he made us feel comfortable and wasn't pushy. Would definitely purchase another car from him in the future. Thanks George!
Ty was great, I had such a wonderful experience
I had a great experience at Big Star Cadillac! Ty particularly was very helpful. It was my first ever experience buying a car so I was a bit nervous but he made everything seem so natural and straightforward. He really went the extra mile in order to help me make the best decision. He checked the car I was interested in very thoroughly, making sure it was in top condition before anything was finalized and even went above and beyond by driving my car 5 hours out to me due to many unfortunate circumstances I was experiencing. To anyone looking for ... Read More Yelp - Aug 17, 2026
Great service for my oil change
Great customer service! Cassandra took great care of me above and beyond during the purchasing process.
Found a used 2016 Lexus is200t at this dealership. Worked with Christian Mascorro and he was the best, very helpful. 5 stars....i would buy another car with him.....if your looking for a car at Big Star ask for him.
Thomas was very proffesional.and helpful. When he got tied up with customers he provided me with another helpful sales rep. to get my transaction completed. Overall very satisfied with both their assistance.
Thank you Ty ans wiem very seamless and easy process
Ty and wiem was great highly recommended thank you
Best car purchase experience they made happen low down a low credit...
Ordered online, came in to sign documents. In and out in 30 minutes.. My kind of place
Thank you ty for helping me get my brand new escalade!
Ty was very helpful and went above and beyond to make sure my brother was happy and rolling in his cadi
Thank you ty for helping my sister get her brand new and making sure she was well taken care of ,thank you ty again !
Thank you ty for helping me grab my xt6 and going above and beyond to make sure my experience was great and making sure my new car was in top shape
Bobby Miller very nice ! Thank you so much !
We had the BEST BEST experience with Big Star Cadillac! This is a first class dealership! Our Saleman Tye Foley was so amazing with every step in getting my dream car! He is one of the best salesmen I’ve dealt with! Keith in Finance was also very amazing in the finance step! I am truly and forever greatful to these amazing people!
Overall, I'm happy with my new car purchase. However, I was disappointed to learn that the vehicle no longer comes with an owner's manual. I was also told that someone would go over the new features with me, but that never happened. As a result, I still don't know how to use many of the features. I believe taking the time to explain the vehicle or providing a printed or digital guide would greatly improve the customer experience. Not receiving an owner's manual and not having anyone explain the new features left me feeling unprepared. I ... Read More Google - Aug 6, 2026
I had a great experience here. They took good care of us during the process and provided excellent customer service and follow through
I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days.
I’m extremely happy with my new car ... Read More DealerRater - Aug 3, 2026
Great experience
Isaiah Rodarte in Service & Mario Paniagua in Sales always go above and beyond to help me when I need it. They are very customer oriented and much much appreciated!!
Crystal Butler made the buying experience so easy and pleasant! Will definitely buy here again!!
I enjoyed my experience with Big Star Cadillac. They were friendly, professional and easy to work with.
Naaj was honest person on the deal. He picked me at the airport and the deal was smooth. I was coming from Brownsville. He kept his word on the deal. Kudos!
Excellent facility, phenomenal customer service (ask for Thomas!), patient and detailed care. I highly recommend Big Star.
Mauricio made the purchase of our Escalade an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us informed throughout the entire process, answered all of our questions, and made what could have been a stressful purchase incredibly easy. His honesty, attention to detail, and exceptional customer service truly set him apart. We couldn’t be happier with our new Escalade and highly recommend Mauricio to anyone looking for a seamless, first-class vehicle buying experience. Thank you, Mauricio!
I previously had three Range Rover’s back to back and decided to switch over to a vehicle that wasn’t foreign. I purchased an Escalade and get my service through Isaiah in the service department. When I tell you in my years of driving luxury vehicles I’ve never had a more attentive and customer service oriented advisor I mean it. This guy has helped explain things about this car that no one ever told me when I purchased from a different dealership. Hands down best customer service around, extremely accommodating and actually seems to give a damn about ... Read More Google - Jul 21, 2026
Attentive and welcoming environment and great customer service. Clean and tidy facility. Good welcoming staff
Absolute Best Car-Buying Experience!
I recently purchased a brand-new car from Big Star Cadillac, and I honestly couldn't be happier with the entire experience. The staff went above and beyond to make sure I got every single available discount and incentive. By applying all of the applicable incentives, they managed to slash the price down by more than $5,000—meaning I walked away with a brand-new car for the exact same price as a used one!
The financing process was smooth, transparent, and completely stress-free, with the team helping me sort out every detail from start to finish.
If you ... Read More Google - Jul 20, 2026
Thomas was incredible. He was so patient with me, and he never pressured me in any way. I highly recommend working with Thomas for all your car buying needs!
Estoy muy contenta por cómo nos atendió , y nos ayudó y explicó todo. Aún si tengo una duda solo le hablo o mando mensaje y me sigue ayudando , gracias
This is the second vehicle purchased from this dealership. Efficient and professional service makes the difference.
Great customer service,immaculate facility, great options for car drop off for repair lasting several hours. Recently moved from out of state and this facility will remain my preferred service provider
The dealership staff is very welcoming and helpful! Wonderful experience overall. Luis Escobar was great, he explained everything in a detailed manner, showed patience and lots of effort to get me exactly what I was looking for!
Luis was very kind and attentive! He understood we were in a hurry and he did everything he could to help us in such little time to make sure we drove off in our new car that night! I would definitely recommend him to family and friends!
I had a great experience at Big Star. TY was very informative and kind while taking me on a test drive. I highly recommend coming here for your next big purchase!
Ty is an exceptional salesman! Showed me all the models and features I wanted without being pushy! If I choose a cadallac it will be here!
⭐️⭐️⭐️⭐️⭐️
I want to give a big thank you to everyone at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over the years, and there’s a reason I keep coming back. They always work hard to put together a great deal and make the entire process as smooth as possible.
A special thank you to General Manager Mr. Mike, Sales Manager Mr. Iriam, and Ms. Lisa in Sales for the outstanding customer service. I really appreciate the time, effort, and ... Read More DealerRater - Jul 4, 2026
Mark was extremely helpful and understanding, especially since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg Smith
Blanca provided exceptional service, made everything easy, and exceeded all my expectations. Great service. Yup
I can’t say enough good things about my experience with Victor and Big Star! From start to finish, he made the entire car-buying process unbelievably easy and stress-free. As a woman, this can feel like a daunting purchase to navigate, but he, and all of the Big Star staff, made me feel comfortable. I really appreciated his professionalism in his communication, attention to detail, candor, input, and listening. Hard to find in any salesperson.
If you’re looking for someone who genuinely cares about his customers and makes the experience seamless, I highly recommend working with Victor. I will ... Read More DealerRater - Jun 22, 2026
Thomas and the dealership were exceptional—professional, honest, attentive, and made the entire car-buying process seamless.
This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market.
Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it!
Had a recommended break fluid flush on my XT5 Cadillac everything went well Lee was my service advisor great job no issues
Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike!
As soon as we walked in we had the salesman greet us and were ready to help out with what we were looking for!
Mark was responsive, courteous, and accurate. What else does one need or expect from salespeople?
Honestly I love this dealership, this is the first time I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I feel like I just feel very dismissed from him. We used to chat all the time but last time I came in, I couldn’t even get a single hello when he is the one I felt most comfortable to go to since he was the person I met first.
Louis has made this purchase a pleasant and seamless one. He was very attentive to answering all my questions. I would definitely purchase another vehicle from him.
I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle.
Recently we had the pleasure of purchasing my granddaughters first car ! Would have never bought from anyone else but Steve Sons! Me and my family have followed him for years and purchased our vehicles from him ! He goes above and beyond, and makes the entire process stress free!
Big Stat Cadillac - Thomas provided an exceptional Memorial Day 2026 vehicle purchasing experience from start to finish. Crystal was the sales consultant that Thomas pulled in so we would not have to wait while he was assisting another customer, and she was absolutely outstanding throughout the process. Ruben, the sales manager, worked diligently to make the numbers come together, and Joel in finance made the closing process smooth, professional, and stress-free. The entire team demonstrated excellent customer service, professionalism, transparency, and teamwork that made this purchase experience truly memorable. Crystal even asked about us again the next morning when she ... Read More DealerRater - May 27, 2026