hope this message finds you well. I am writing to express my concerns regarding the used car I purchased from your dealership on January 23. During the purchase process, I was informed that the price was non-negotiable due to your extensive multi-point inspection of the vehicle. Additionally, I was assured that there was a 3-month, 3,000-mile warranty to cover any issues that might arise.
Unfortunately, the service I received has not met my expectations. Here are the issues I have encountered:
1. Windshield Crack: There was a crack in the windshield, which was repaired before I picked up the car.
2. Tire Pressure: I noticed that the front of the car seemed to bounce when driving down the freeway, and I realized that all the tires were low in air by 10 pounds.
3. Windshield Wipers: The windshield wipers streak, affecting visibility.
4. Recalls: There are two recalls on the car that have not been addressed.
5. Brake Noise: I noticed a squealing noise from the brakes.
Given these issues, I feel that the car did not receive a proper inspection.
On the day I made an appointment to bring the car in for service, I called to speak with Gary, but he was unavailable. I explained to the receptionist that I wanted to ensure the car had a warranty before bringing it in. She informed me that I would need to bring the car in before they could check the warranty.
I brought the car in on March 5. The gentleman in the service department suggested I take the car to a Volkswagen dealership because they would have better knowledge of checking the car. I explained that I brought it to Big Star Cadillac because of the warranty. He then informed me that the car did not have a warranty and said he would message Gary to call me. I called that afternoon, but Gary was not available. I left a message with the receptionist, who said she would send a message to the manager. As of March 14,2025, I have not heard back.
